Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.

The Branch Manager I manages the operations and personnel of the branch while acting as the branch sales manager to ensure exceptional member service experiences happen while achieving the goals of the branch.

Job Description

Location:

Twin Falls Blue Lakes Blvd N Branch

1061 Blue Lakes Blvd North

Twin Falls, Idaho 83301

Schedule:
Full Time: Monday - Friday 8:40am-6:15pm; Rotating Saturdays 8:40am-2:15pm

At Mountain America, we are committed to taking care of all our employees.

• Performance reviews with opportunities to increase compensation
• Excellent medical and dental benefits with minimal employee contribution (full time employees)
• Paid time off, volunteer time off, and paid holidays
• Matching 401K
• Tuition assistance
• Professional development
• And more!

To be effective, an individual must be able to perform each job duty successfully.

Coaching & Development

• Exemplifies MACU Way and Leadership Behaviors and philosophy while fulfilling responsibilities as a leader in the branch environment and within the credit union.
• Proficient in coaching others to develop the necessary AAA skills to get the expected results.
• Connects AAA skill proficiency to production.
• Drives accountability with team members around AAA and results.
• Leads by example in establishing a branch culture of exceptional member service.
• Understands the MACU vision and articulates the vision through MACU Way behaviors.
• Solicits feedback regarding team culture and utilizes the MACU Mission, Vision, and Values to drive a unified team culture and obtains buy-in from their team.
• Regularly holds personalized 1:1’s with each team member.
• Uses coaching tools to improve development activities beyond that of production and toward team member development.
• Partners with team members to create individual development plans that include AAA skills and other development opportunities.
• Evaluates direct report employees in their quarterly check-ins and annual Performance Evaluations and assists the Assistant Branch Manager in the MSR/MEO evaluations.
• Executes and manages change and priorities of the credit union with team members.
• Trains and coaches branch staff on credit union policies, procedures, philosophies and branch functions to encourage the achievement of branch operational and sales goals. Implements employee life cycle strategies in regard to employee hiring, onboarding, development and retention.

Member Experience

• Takes ownership for member and employee concerns.
• Resolves concerns; follows up in a timely manner. 
• Seeks assistance as necessary.
• Community development – acts as a credit union representative in the community where the branch is located and successfully meet the needs of sponsor groups. (leads, SEG).
• Responsible for the Marketing and brand awareness in branch and community.

Branch Operations

• Develops and implements a branch sales plan including goals, strategies, and budgets consistent with the credit union strategic and marketing plans.
• Effectively uses proprietary sales tools like Member Value Review (MVR), Value Analyzer and New Account Framework to maintain AAA standards.
• Approves and denies loans – sees opportunity in how to create a package that provides the best value for the member.
• Reviews branch metrics and reporting and creates Branch sales plan to build membership base.
• Accurately adheres and forecasts to annual budget. Utilizes judgment and responsibility in fulfilling members' needs using the credit union policies.
• Responsible for security and maintenance of the branch building and property.
• Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, G