Manager, Data Governance & Stewardship - Hybrid

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

Manager, Data Governance & Stewardship

Hybrid, Austin Texas, USA

BigCommerce is the platform powering the next era of eCommerce for mid-market and enterprise brands across all online channels. With tens of thousands of merchants from retail to B2B, we’re the platform behind some of the world's best websites. Our products help merchants attract, convert, and retain more customers while lowering operating costs. 

We are seeking a Manager of Data Governance and Stewardship to lead data governance initiatives and manage BigCommerce’s enterprise data catalog in a dynamic, fast-paced environment. This role is central to driving data quality, consistency, and accessibility across the organization, supporting BigCommerce’s Business Transformation and Go-to-Market strategies. As the Manager of Data Governance and Stewardship, you will lead a team to establish and oversee data governance frameworks, ensure the effective implementation of the data catalog, and promote best practices for data enrichment and stewardship. The ideal candidate is a collaborative leader with exceptional interpersonal skills, a deep understanding of SaaS business operations, and a track record of successfully driving data enrichment, governance, and cataloging initiatives that empower business users and enhance decision-making.

What You’ll Do

• Develop and Implement Data Governance Frameworks: Establish and maintain governance policies, procedures, and standards to ensure data quality, consistency, and security across the organization.  
• Manage the Enterprise Data Catalog: Oversee the implementation, maintenance, and adoption of BigCommerce’s data catalog, ensuring it serves as a trusted and accessible resource for business users.  
• Oversee Third-Party Data Enrichment: Manage relationships with third-party data providers and administer tools (like Openprise, ZoomInfo) to ensure effective integration and enrichment of internal datasets, improving data accuracy, completeness, and value for critical business KPIs.

Master Data Management Processes: Manage and maintain Master Data in tools such as Reltio and Salesforce. 

• Drive Data Stewardship Initiatives: Build and lead a data stewardship organization, promoting best practices and accountability for data ownership and maintenance across teams.  
• Oversee Data Quality and Completeness: Hire and lead a contract team to manually improve data quality as needed.
• Collaborate on Business Transformation Projects: Partner with cross-functional teams to align data governance and cataloging efforts with broader Business Transformation and Go-to-Market strategies.  
• Enhance Data Accessibility and Usability: Work closely with business and technical teams to improve data discoverability, usability, and integration for decision-making purposes.  
• Ensure Compliance with Data Policies: Monitor and enforce adherence to data governance policies, ensuring compliance with internal standards and external regulations.  
• Provide Training and Support: Develop training and change management programs and resources to increase awareness and adoption of data governance practices and tools across the organization.  
• Measure and Report on Data Governance Success: Establish metrics and reporting mechanisms to evaluate the effectiveness of data governance initiatives and catalog usage.  
• Partner with Leaders: Collaborate with IT, data engineering, and analytics teams to align on technical solutions that support governance and cataloging needs.
• Maintain and Build Culture: Promote a positive, performance-focused culture and drive behavior change to achieve growth objectives.

Who You Are

• Bachelor's degree in a relevant field such as Data Science, Information Systems