Patient Portal Support Specialist

Overview

Assist patients in accessing and using the patient portal while identifying, researching and resolving patient questions and inquires.

Responsibilities

Processes accurately and timely electronic and verbal requests for account access by meeting one-on-one, by telephone or use of EPIC.

Analyzes incoming account requests verifying patient information and access status.

Analyzes customer complaints and concerns providing appropriate solutions and alternatives within the limits of the application and policies

Identifies and assesses customers’ needs including computer technical support.

Provides requested medical records

Develops / modifies materials to assist patients in using the portal

Acts as an ambassador for the portal: internally and externally attending health fairs or visiting patient waiting rooms to assist patients with setting up their portal.

Performs other duties as required or assigned.

Qualifications

• Associate degree with 1 year of applicable experience required.
• Previous medical or clinical background preferred.
• Proficiency in medical terminology required.
• Must be able to effectively communicate in person and over the telephone; verbal and written proficiency in the English language required.
• Computer skills required including MS Excel and Word. Customer service experience required.

Required Licensure/Certifications

• None