IT Specialist, Time and Attendance

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: USA - Iselin, Wood Ave 

Division: Group 
Job Posting Title: IT Specialist, Time and Attendance 
Time Type: Full Time

The IT Specialist will be responsible for providing technical support to end-users in a timely and effective manner, while maintaining a high level of customer satisfaction. This role will troubleshoot and resolve time and attendance software, hardware and mobile device issues, perform routine maintenance tasks, and escalate complex issues to higher-level support as needed. The IT Specialist will also be responsible for maintaining accurate records of support incidents and resolutions and providing end-user training and guidance as needed.

 

Duties and Responsibilities

• The primary role of this position is to provide Support for Time Attendance operational groups covering Warehouse, Driver, Virtual, Salary, and Office hourly employees.
• Maintaining the system rules associated with operational requirements, User access, Timeclock communications, and timecard accuracy. 
• Extract data and compile as necessary on as needed and monthly basis from payroll and Time and Attendance systems
• Additional accountabilities include correspondence to customers, internal and external.

• Review and Answer emails in professional and organized manner.  Ensure maintain confidentiality and follow associated processes to follow up appropriately and timely.
• Maintenance and filing of all documents timely and accurately in compliance with DSV protocols.
• Attend and contribute to Team support calls as appropriate.
• Troubleshoot and resolve hardware and software issues
• Escalate complex issues to higher-level support as needed
• Maintain accurate records of support incidents and resolutions in a helpdesk ticketing system
• Provide end-user training and guidance on the use of hardware and software applications
• Collaborate with other IT professionals to identify and resolve recurring technical issues

 

Educational background / Work experience

• Associate’s degree in computer science, Information Systems, or related field
• 1-3 years of experience in IT support, preferably in the warehouse, transportation, and logistics industry or a related field
• Experience with hardware and software troubleshooting and maintenance
• Familiarity with networking technologies, such as LAN, WAN, and VPN

 

Skills & Competencies

• Strong analytical and problem-solving skills
• Excellent communication and customer service skills
• Flexibility to work across time zones when occasionally necessary
• Ability to work independently and as part of a team
• Strong attention to detail and ability to deliver high-quality work under tight deadlines
• Familiarity with ITIL or other IT service management frameworks is a plus

 

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field
• Experience with remote support tools and technologies
• Familiarity with mobile device management (MDM) solutions
• Experience with iSolved Time or other time and attendance software

 

Language skills

• Fluent in English (written and verbal)
• Understanding of Spanish – helpful but not required

 

 

Computer Literacy