Director, Entertainment Operations - Hybrid/Fort Lauderdale, FL

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe.  With parent company Carnival Corporation, Princess has introduced Medallion Class Vacations. This award-winning innovation offers the fastest way to an effortless, personalized vacation.

We are seeking an experienced Director, Entertainment Operations to join our team. This is a hybrid position and will be based in our Fort Lauderdale office. In this role you’ll serve as the Operational Executive Producer and Technical Director for all onboard programming and operations as well as newbuild start up and delivery of entertainment programming. You’ll support the development, execution, production, and ongoing maintenance of a wide range of activity and entertainment programming including shows, activities, special events and immersive experiences. You’ll operationalize all new product, programming and development and provides leadership and management of all projects for the onboard experience to a diverse team of hosts, performers, production managers, creative professionals, and shoreside entertainment team aligning production objectives with overarching business goals and ensuring all onboard programming and production is executed to the highest creative standards.  You’ll play a pivotal role in spearheading strategic planning and budgeting including newbuild, resource allocation, and fostering strong business relationships and creative collaborations with external partners and production companies, ensuring that all onboard programming remains innovative, marketable, and aligned with Princess' strategic vision and brand identity.

Here’s a summary of what Princess is looking for in its Director, Entertainment Operations. Is this you?

Responsibilities

• Activity and Programming Development 
  • Serve as Director, Shipboard Operations for all onboard programs both new, existing and newbuild projects driving the continued elevation and execution of all guest experiences within the activity and entertainment program. Conduct ongoing competitive analysis and benchmarking with cruise, entertainment, and related industries in support of strategic development and market condition analysis. Research, develop, and implement strategic planning of all activity and entertainment programming to continuously elevate the onboard program and develop and maintain industry differentiation and dominance. Support and collaborate with all activity and entertainment projects including project producers, production managers, and production teams and creatives driving the production process, financial management, design implementation, execution of creative intent, and overall project delivery.  Create cohesive shipboard programming with all areas of Princess Creative, Hotel Operations, Revenue, Food and Beverage and Marine to generate NPS, revenue and industry recognition.
• Technical Direction and Production Leadership 
  • Develop and execute end-to-end production and technical direction strategies overseeing the conceptualization and planning of marketable onboard programming, including activities, entertainment shows, special events, itinerary specific and themed cruises, to enhance Princess’ guest experience and market consideration. Align the technical elements and production of all onboard programming with the creative vision of the program and the operational feasibility. Partner with marine operations to ensure all activity and entertainment programming is delivered with equipment and facilities that are maintained and operational in accordance with company standards. 
• Activity and Entertainment Quality and Assurance
  • Oversee the onboard operation of the activities, productions, gameshows and shows and consistency of all activity and entertainment. Review all relevant data to drive the onboard excellence to ensure maximum NPS, revenue and guest engagement within the activity and entertainment operations. Lead the onboard creative development program elevation, refresh and onboard offerings, programming, to maximize guest experience, revenue opportunities, and media value. Establish and maintain the brand standards for the entertainment department.
• Media and Communications
  • Strategically develop key activations and messaging to tell the social media and entertainment industry story of Princess Cruises Entertainment and Activity Program. Develop and maintain the Princess Entertainment website and all relevant messaging including continuous collation and updates of the current programming and onboard talent to enhance the brand presen