Manager of Concourse Operations | Full-Time | UBS Arena

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

The Manager of Concourse Operations is responsible for overseeing all aspects of the arena’s merchandise operations, ensuring the efficient sale and distribution of event-related products. This includes managing inventory, coordinating with vendors and tour representatives, leading a team of part-time supervisors and sellers, and ensuring a positive customer experience at all points of sale. The Manager of Concourse Operations will also play a key role in supporting ancillary and smaller events within the arena, working closely with the Event Operations team.

 

This role pays an annual salary of $75,000-$85,000

 

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

 

This position will remain open until November 21, 2025.

Responsibilities

• Oversee Merchandise Operations: Manage the setup, sales, and breakdown of merchandise at events, ensuring smooth operations from start to finish.
• Inventory Management: Track inventory levels, order merchandise as needed, and ensure products are available in sufficient quantities for each event.
• Staff Management: Supervise and train part-time supervisors and sellers, ensuring the team is fully equipped to deliver excellent service and achieve sales goals.
• Event Coordination: Coordinate with event organizers, vendors, and tour managers to ensure timely delivery and proper display of merchandise.
• Reporting & Data Management: Maintain accurate sales reports and inventory records, ensuring all transactions are tracked and reconciled. Provide insights to leadership for decision-making and future event planning.
• Customer Experience: Ensure a high level of customer service, addressing issues or concerns related to merchandise sales and product availability.
• Sales Strategy & Merchandising: Develop and implement strategies to drive merchandise sales, including creative displays, promotions, and pricing adjustments.
• Event Support: Assist with smaller or ancillary events within the arena as needed, providing merchandise services and supporting the broader operations team.
• Compliance & Safety: Ensure all sales practices comply with company policies, local regulations, and health and safety standards.

Qualifications

• 3-5 years related experience
• Previous experience in event management, retail, or merchandise sales, preferably within an arena, stadium, or live event environment.
• Strong leadership skills with the ability to manage, train, and motivate part-time staff.
• Excellent organizational skills with the ability to manage multiple tasks and meet deadlines.
• Strong interpersonal and communication skills, with the ability to work collaboratively with internal teams, vendors, and event organizers.
• Proven ability to analyze sales data, manage inventory, and implement effective sales strategies.
• Flexibility to work evenings, weekends, and holidays as needed for events.
• Ability to work in a fast-paced, high-pressure environment while maintaining a focus on customer satisfaction.
• Must be able to lift 25lbs

Preferred Skills:

• Experience with Point of Sale (POS) systems and inventory management tools.
• Knowledge of merchandise trends and creative sales techniques.
• Familiarity with arena or event venue operations.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not l