Control Room Operator

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a Control Room Operator to be based in Fort Worth, TX.

Scope of Work: 

Control Room Operators are responsible for monitoring and reporting incidents on the 
Dallas/Fort Worth Region area highways. The primary responsibility of this position is to 
use intelligent transportation system devices to search for and verify incidents, lane 
closures and monitor congestion. Once the Operator has confirmed the information, 
respective first responder agencies co-located at the Fort Worth TMC or other control 
centers are notified along with the distribution of traveler information to motorists 
through various methods including electronic message signs.  

Other responsibilities include: 

Monitoring events and equipment status with closed circuit TV cameras (CCTV), 
incident response crews and TMC Lonestar software. 
Managing and logging events and congestion using the TMC software, and ITS 
devices, both electronic and in the field (e.g., speed sensors, CCTV cameras and 
Dynamic Message signs (DMS). 
Coordinating and dispatching incident response crews to incidents in a safe, 
timely and efficient manner. 
Detecting, confirming and tracking equipment faults affecting control room 
equipment (e.g., central system, computers, CCTV monitors, and large screen 
display units) and system field equipment (e.g., CCTV, VDS, DMS). 
Coordinating with internal operations staff on all control room activities while 
communicating essential and timely incident data with external clients at regional 
traffic operations centers. 
Informing first responders of traffic related events involving injury and assisting 
with coordination of lane closures and diversion routes. 
Coordinating incidents with local multiplicity such as City of Fort Worth signal 
operations when needed. 

Qualifications

Minimum Qualifications: 

• High School Diploma and zero years of experience
• Drivers License in good standing 
• This position will require a drug and alcohol test

Preferred Qualifications: 

• Associates degree or equivalent mix of education and practical experience
• A working knowledge of the municipality and area traffic management organizations, including state, metro and local emergency services 
• An intimate knowledge of metropolitan roadways including their alternate names, the jurisdiction they are located, where the jurisdiction changes, and alternate routes that are available 
• An ability to synthesize information from multiple, diverse and simultaneous inputs, including automated road sensor data, 2-way radios, CCTV cameras, motorist assist vehicles and computer databases 
• Knowledge of personal computers and software, Microsoft Windows, MS Office 
• An ability to work calmly and accurately under intense pressure 

Additional Information

• Appropriate NIMS Certification within 90 days of employment 

Work Conditions: 

• 90-day probation period 
• May be subject to short or no-notice work assignments 
• Controlled, indoor environment with dimmed lighting 
• Significant periods of sitting, CCTV monitor viewing, and data entry 
• Heavy telephone and computer usage 
• Closely supervised shift schedule; monitored performance with routine evaluation

#LI-EM1

About AECOM

AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, U.S. and global well-being programs, employee assistance program, business travel insurance, service recognition aw