Front Office Administrative Associate - 2024152

ORGANIZATION SUMMARY:World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.  In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
World Relief seeks a Front Office Administrative Associate. This position is the first face and voice with whom immigrants in our community will interact and ensures they are received with welcome and dignity. This position will be responsible for welcoming and assisting everyone who comes to the office or calls on the phone and connecting them with the correct person or department to receive assistance. Applicants must be fully bilingual in both spoken and written English/Spanish.

Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Answer all client questions by phone or in person and direct when appropriate to World Relief staff
• Facilitate in-person and telephone intake of new and existing clients
• Work collaboratively with Immigrant Legal Services Administrative Assistant also located in the Chicago office
• Maintain an office-wide shared calendar
• Train and oversee volunteers or interns who may assist in front office duties
• Spanish/English language translation as needed
• Coordinate outgoing office mail correspondence
• Follow proper opening/closing protocols for the office
• Participate in Operations Team departmental meetings (Once a month)
• Case note existing client interactions
• Participate in World Relief Chicagoland staff trainings and activities
• Other duties as assigned

Knowledge, Skills, & Abilities

• Excellent communication skills including an ability to patiently inform and direct
• Cross-cultural experience including cross-cultural communication skills
• Ability to handle a large call volume and manage frequent interruptions
• Excellent problem-solving skills and flexibility to work in a frequently changing environment
• Strong attention to detail and organizational skills
• Strong self-starter skills and a desire to learn and grow
• Flexibility to keep updated on changes to programs

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Bilingual English/Spanish - fluency in spoken and written Spanish and English and ability to translate documents from Spanish to English and English to Spanish
• Proficiency with Microsoft, Outlook, Word & Excel

World Relief offers a competitive benefits package (25 hours + per week): - Medical, Dental, Vision- Offer 16 company Paid Holidays + 4 additional Personal days per year!- Paid Sick and Vacation Time- Paid Parental Leave (12 weeks for qualified employees)- FSAs: Medical & Dependent Care, & Commuter Funding- Supplemental Life Insurance (employee, spouse, and children)- Critical Illness, Hospital Indemnity, and Accident insurance policies- Legal Shield Insurance World Relief pays 100% for eligible employees:- Group Term Life (employee, spouse, and children)- Long Term & Short-term Disability- Accidental Death and Dismemberment (AD&D)- Long Distance Travel Insurance- Employee Assistance Program (EAP) World Relief - Retirement:- 401K & Roth- WR