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Client Support – Associate (Onsite IT Support)
IntelliPro Group Inc.Grand Island, United Statesfull_timeVerifiedPosted 24 Jun 2025
About the role
Job Title: Client Support – Associate (Onsite IT Support)
Location: Grand Island, NE 68803
Contract Duration: 3 months (with potential to extend and convert to full-time)
Work Schedule:
Seeking an Onsite IT Support Associate to provide technical support for internal employees at our office location. This individual will act as the face of IT for the site, handling new hire onboarding, printer maintenance, hardware/software troubleshooting, and daily ticket resolution. The role combines strong technical knowledge with excellent customer service in a fast-paced, collaborative environment.
Roles and Responsibilities:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about
Location: Grand Island, NE 68803
Contract Duration: 3 months (with potential to extend and convert to full-time)
Work Schedule:
- Monday to Friday, 8:00 AM – 5:00 PM
- Two days a week will be 10:00 AM – 7:00 PM (flexible, except Mondays)
- Occasional overtime and weekend support based on business needs
Seeking an Onsite IT Support Associate to provide technical support for internal employees at our office location. This individual will act as the face of IT for the site, handling new hire onboarding, printer maintenance, hardware/software troubleshooting, and daily ticket resolution. The role combines strong technical knowledge with excellent customer service in a fast-paced, collaborative environment.
Roles and Responsibilities:
- Identify, escalate, and resolve technical issues related to desktops, laptops, printers, and networks
- Install and configure software, print drivers, utilities, and hardware
- Monitor, troubleshoot, and maintain onsite IT systems and devices
- Manage and resolve tickets via internal chat-based system
- Support new hire onboarding by issuing laptops and setting up accounts
- Maintain onsite printers and peripherals
- Collaborate with internal teams and provide remote support when necessary
- Shadow senior team members during the 3–4-week onboarding and training period
- 1–3 years of IT support or related experience
- 1–3 years of customer service experience
- Proficiency with Windows OS, desktop/laptop hardware, and printers
- Basic networking knowledge and troubleshooting skills
- Strong verbal and written communication skills
- Ability to work independently and manage fluctuating ticket volumes
- Friendly, approachable, and professional demeanor under pressure
- Certifications in IT (e.g., A+, Network+, etc.) or a relevant degree
- Experience with VPN support
- Familiarity with Microsoft Office Suite and remote desktop tools
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about
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