Client Success Associate

At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.

In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

As we continue to expand the team responsible for implementing and managing enterprise clients, we are looking for a Client Success Associate to help us execute operationally. The Client Success Associate will play a critical role in our ability to support and maintain our growing book of business.

Reporting to the Client Success Operations Manager, you will own key operational activities and be crucial in helping to manage the client lifecycle for Carrum’s enterprise clients. This is a tremendous growth opportunity for someone looking to be challenged on a daily basis, learn from an experienced team, and build a career in Client Success.

The salary range for this role is $50,000- $65,000 depending on geography and level of experience, plus equity and an annual bonus. This is a fully remote position, with a preference for candidates located in Chicago or the San Francisco Bay Area. 

You’re excited about this opportunity because you will...

• Be responsible for supporting Client Success Managers to deliver the highest level of service to our clients throughout the entire client lifecycle
• Create reporting deliverables to help support and validate our client’s engagement results
• Build annual business reviews for clients to summarize results and ROI
• Configure and update client records in Carrum’s Patient Care App
• Support the implementation process for new clients by creating and maintaining documentation deliverables
• Update Client Success trackers, tools, and resources
• Respond to and resolve operational requests from clients
• Work closely with the Member Marketing team to QA monthly/quarterly campaigns and own events such as webinars or in-person benefit fairs
• Collaborate cross-functionally with Carrum’s Sales, Patient Care, and Technology teams
• Serve as a Carrum representative for various virtual events including webinars, summits, and informational sessions 
• Travel onsite to client locations to support Open Enrollment events (5% travel)

We’re excited about you because you bring…

• 1-2+ years of experience in Client Success/account management, consulting and/or professional services (healthcare industry experience highly desirable)
• Highly detail-oriented, extremely organized and results-driven; exceptional at creating process and structure 
• Strong operational and reporting prowess
• Excellent collaboration and time management skills
• Effective communication skills: the ability to be direct, logical and succinct
• Experience meeting deadlines, keeping many balls in the air and prioritizing work in a fast-paced, dynamic environment
• Entrepreneurial spirit; ability to solve problems creatively and strategically
• Experience working in fast-paced, dynamic, rapidly growing, early-stage environments
• Have a laser client focus and a take pride in being accountable and proactive
• Burning passion about Carrum Health’s mission to make healthcare more affordable and consumer-centric

Why you’ll love working with us...

• We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.
• We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured scho