Nurse Navigator (FT-Day, 40hrs/week) - Hospital Based OBGYN - Center City, PA

Job Details

The Obstetrics Nurse Navigator provides individualized clinical navigation, patient education, and care coordination for obstetric patients across the ambulatory care continuum. This role serves as a central point of contact for patients, families, providers, nursing, scheduling, authorization, and ancillary teams to support timely access to care, follow-up, and clear communication. The Nurse Navigator identifies and helps address barriers to care, coordinates referrals, diagnostic testing, procedures, and follow-up needs, and supports patients through pregnancy, postpartum, and other obstetric care pathways. The role contributes to quality, patient experience, care gap closure, and operational efficiency by promoting proactive outreach, organized follow-up, and coordinated interdisciplinary care.

-Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson
-Provides competent clinical care coordination and nursing support to obstetric patients during office visits, telephone encounters, and electronic communications.
- Serves as a patient educator and clinical resource for patients and families regarding diagnoses, treatment plans, procedures, referrals, testing, follow-up care, and next steps.
- Coordinates timely access to appointments, diagnostic testing, imaging, procedures, referrals, authorizations, and specialty consultations in collaboration with providers, scheduling, and ancillary departments.
- Supports patients in navigating the healthcare system by identifying barriers to care, escalating concerns appropriately, and connecting patients with available resources.
- Conducts outreach and follow-up for patients with missed appointments, abnormal results, emergency department visits, hospitalizations, postpartum needs, high-risk clinical findings, or other care gaps identified by the clinical team.
- Ensures necessary clinical records, imaging, pathology, laboratory results, referral documentation, and other materials are available for provider review and patient visits as appropriate.
- Relays patient messages, clinical concerns, and care coordination needs to clinicians and follows up to ensure timely communication and resolution.
- Collaborates with physicians, advanced practice providers, nursing staff, medical assistants, patient access, financial clearance, social work, and other interdisciplinary partners to support continuity of care.
- Tracks obstetric patient populations and quality-related follow-up needs, including postpartum visit completion, high-risk patient monitoring, prenatal care gaps, and other identified departmental metrics.
- Supports outpatient symptom management, transitions of care, prenatal and postpartum follow-up, and proactive communication to help reduce avoidable emergency department utilization, delays in care, and unnecessary readmissions.
- Supports program growth, patient experience, and process improvement efforts by identifying workflow barriers and participating in initiatives that improve access, communication, and care coordination.

Job Description

Education:

Bachelor’s Degree in Nursing required.

AND

Experience:

Minimum of 3 years of nursing experience in ambulatory care, obstetrics, maternal health, care coordination, patient navigation, or a related clinical setting required. Prior nurse navigation, case management, population health, prenatal care coordination, or postpartum follow-up experience preferred.

Minimum Certifications, Registration or License Requirements:

Registered Nurse in Pennsylvania required.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University Hospitals, Inc.

Primary Location Address

833 Chestnut Street, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research.