(USA) Director, Communications - Content Experience & Creative - Creative Production & Content Operations

Position Summary...

(USA) Director, Communications - Content Experience & Creative - Creative Production & Content Operations
Location: Bentonville, AR

Walmart Global Communications is scaling the way we produce and deliver creative work—without compromising craft. This role leads the function that connects enterprise content strategy to coordinated creative production and content delivery—so work ships consistently, efficiently and at the craft level our brand demands.

As Director, Creative Production, Content Operations & Project Management, you’ll run the production function end-to-end—how we build, how we coordinate, and how we deliver. You’ll lead high-stakes creative production, build the operating system that makes work repeatable, and drive the project discipline that keeps teams aligned from kickoff through launch.

This is a hands-on leadership role for someone who thrives at the intersection of creative excellence and operational clarity—someone who can raise the bar while making it easier to hit.

Core focus areas:
•Creative Production: shape the production approach—scope, resourcing, budget, partners, and quality from concept through final.
•Content Operations: build the workflows, standards, and tools that help teams produce and publish with speed and consistency.
•Project Management: drive delivery—milestones, dependencies, communication, risk management, and a predictable cadence.

What you'll do...

Lead Creative Production

• Design the production plan for high-impact initiatives: clarify what we’re making, what “great” looks like and what it takes to produce it.
• Translate creative intent into executable requirements—aligning teams early on feasibility, craft approach, timeline and cost.
• Build resourcing strategies that flex across in-house talent and external partners, while protecting quality and speed.
• Co-own vendor and partner performance (e.g., SOWs, onboarding, expectations, feedback loops) so external support feels like an extension of the team.
• Establish production quality checkpoints so work doesn’t “arrive late” at review—quality is baked in throughout the process.
   

Build Content Operations

• Create a clear operating model that reduces ambiguity: how requests come in, how work gets prioritized, how decisions get made and how handoffs happen.
• Build workflows that support scale without feeling bureaucratic—right-sized for the work, transparent to stakeholders and resilient under volume.
• Set standards and governance that improve consistency: briefs, asset readiness, review paths, versioning and “definition of done.”
• Own the tool stack that supports the work (planning, tracking, intake, reporting), and continuously improve how it’s used.
• Develop playbooks, templates and working norms that help teams execute confidently—especially across functions, creative disciplines and time zones.
   

Run Project Management

• Establish a predictable delivery rhythm: planning cadences, progress checkpoints, escalation paths and stakeholder updates.
• Drive alignment across teams and leaders—surfacing dependencies early and making tradeoffs visible before they become blockers.
• Bring clarity to complex workstreams: who owns what, what decisions are needed and what “done” means at each stage.
• Create visibility into delivery health through lightweight reporting—helping leaders understand what’s on track, what’s at risk and what needs action.
   

Lead the team and the partnerships

• Build and develop a high-performing team spanning creative producers, program/project managers, and operations specialists.
• Partner tightly with creative leadership, content strategy, channel/platform owners, and enablement partners to ensure work is designed for downstream success.
• Advocate for smarter ways of working—removing friction, improving collaboration and raising the bar on craft and execution simultaneously.

What you’ll bring:
  Experience

• 10+ years leading across creative production and production enablement (ops/PM) in an in-house studio, agency, media org, or similarly complex environment.
• Led delivery of cross-disciplinary work (design, motion/film, digital, editorial/photography) in partnership with platform/channel stakeholders, f