Desktop Support Specialist I - Digital and Technology Partners - Monday - Friday 9am - 5pm Various Multiple Locations

Desktop Support Specialist I - Digital and Technology Partners - Monday - Friday 9am - 5pm Various Multiple Locations

The Desktop Support Specialist I is responsible for delivering high-level technical support to business area leadership and staff across all aspects of workplace technology services, including, but not limited to, network-based systems and software. This role supports various remote locations throughout the five boroughs, Westchester, and Long Island, and will require regular travel. Mileage incurred while traveling between support sites will be reimbursed in accordance with policy.

1. Provides support for Mount Sinai users at remote sites at the highest customer service level for all aspects of workplace technology services including but not limited to network-based systems software and hardware, systems security, recovery and back-up procedures, troubleshooting, repairs, installations and upgrades. 
2. Manage, support, and troubleshoot network printers, scanners, mobile devices, etc.
3. Moves, adds and changes workstations throughout Mount Sinai Health System locations.
4. Participates in the testing of new workplace technology packages, including remote connectivity products, equipment, implements and tests prototypes, installation quality assurance tests and ensures consistency with standards, protocols, and procedures.
5. Maintains a high level of customer satisfaction by resolving all tangible problems and concerns and escalating to more technically experienced Desktop Support Specialists when necessary. 
6. Maintains a high level of collaboration and communication to work effectively with end-users, coworkers and upper management to perform related duties as assigned, requested, or needed. 
7. Completes all required / assigned training.
8. Performs related duties as assigned or requested.

Education Requirements

A baccalaureate degree in Information Technology or related area.

OR

A four-year high school diploma or GED equivalent and three years of satisfactory experience in the area described above.

Experience Requirements

• At least One (1) year of full-time experience in computer repair, maintenance and installation. 
• Strong customer service and organizational skills.
• Excellent oral and written skills in order to effectively communicate to clients and superiors.
• Ability to identify problem trends based on phone call volume and online ticketing system entries.
• Ability to provide technical support over the phone and/or desk side while maintaining a professional demeanor.
• Ability to handle constantly changing flow of workload; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations. 

Non-Bargaining Unit, 288 - DTP End User Computing - MSH, Mount Sinai Hospital

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical lead