Specialist - Contract Administration

Company:

Description:

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We are in the business of creating more secure and rewarding futures for our clients and their employees — whether we are designing affordable health plans, assuring income for retirement, or aligning workers with workforce needs.

Mercer is seeking candidates for the following position. This opportunity is open for full-time remote work.

What can you expect?

• As a member of the Client Management Team (CMT), you will be responsible for actively handling the intake and monitoring of requests for Mercer Legal’s assistance in handling client contract requests.
• You will work closely with lawyers and other legal professionals in Mercer Legal on a daily basis to promptly and efficiently handle Client Contract Requests (CCRs).
• Interact and consult daily with key internal business stakeholders (Client Managers, Relationship Managers, lead consultants, Information Security, Privacy, and other key stakeholders) across Mercer’s US & Canada businesses.
• Be a key contributor to the sales contracting processes that contribute in a meaningful and significant way to Mercer’s financial performance.

What is in it for you?

At Mercer, we are as invested in creating brighter futures for our own people as we are for our clients. To help you reach your full potential, we offer a culture, benefits program and resources that support your wellbeing and career development as well as:

• A company with a strong brand and strong results to match and that is committed to making a difference in the lives of people.

• A culture of belonging, innovation, collaboration, internal mobility, and extraordinary career opportunities through our four businesses: Marsh, Mercer, Guy Carpenter, and Oliver Wyman, each consistently ranked the industry leader in their fields.
• Competitive pay, full benefits package – starting day one (medical, dental, vision, STD/LTD, life insurance, generous 401k match AND automatic contribution)
• Generous paid time off for vacation, sick, company holidays and time to give back to your community, flexible work culture.
• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations
• Opportunities to participate in our mentor programs and network with other colleagues in our Business Resource Groups (BRGs) – Mercer Cares (community involvement), PRIDE, Women@Mercer, Racial & Ethnic Diversity and Rising Professionals Network!

We will count on you to:

• Monitor the intake mailbox for new Client Contract Requests (CCRs) including the initial review of new agreements submitted via CRM tool.
• Schedule and participate in internal stakeholder calls to discuss go forward approach, confirming assignments for Legal and other key stakeholders.
• Track open CCRs and provide summary updates through completion in order to assist in effectively closing opportunities and capturing key performance metrics.
• Actively follow up and track the status of CCRs to influence the number of days it takes to execute a contract, which helps our business realize revenue earlier.
• Become an expert user of the CRM platform and related tools and support adoption and other change management efforts.
• Develop process improvements in order to continuously improve the effectiveness of the core function and objectives of the team.
• Learn the various Mercer businesses and the key legal issues they face.

What you need to have: 

• Bachelor’s degree plus 5 years of relevant contract management experience (5+ years in a corporate office or professional services firm preferably in the area of contract review)
• Minimum of 3 years of supervisory experience

What makes you stand out:

• Strong communication and interpersonal skills with the ability to quickly build credibility and gain confidence at all levels in the organization.
• Strong attention to detail and solid follow through, with the ability to set and deliver on priorities and multiple open projects in a fast-paced environment.
• Understanding of legal and contract terminology
• Proficiency with Microsoft 365 software programs
• Paralegal or other legal operations experience
• Excellent organizational, time management, execution, and tracking skills
• Experience using SalesForce, Microsoft Dynamics, or other leading CRM tools is a strong plus.
• Experience creating metrics and reporting in Excel.
• Excellent team player and collaborator