Sr Ground Support Engineering Consultant

Department:

Cargo Provo & GSE

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

At Southwest Airlines, the Safety of our Customers, Employees, and aircraft is our number one priority.  The Senior Ground Support Engineering Consultant is responsible for the research and development of solutions that advance the overall strategic objectives for ground support equipment. This role will lead the design and delivery of Southwest’s priorities through Team collaboration and data-driven strategies. The Senior Ground Support Engineering Consultant is resourceful, proactive, and excited to lead new initiatives that result in cost savings and predictive maintenance.

Additional Details 

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.    

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.   

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.  

Responsibilities

• Design, implement, and maintain a standardized GSE Maintenance Program for the airline's GSE fleet, including preventive, predictive, and corrective maintenance schedules; using maintenance records to continually strengthen the program
• Coordinate maintenance activities across multiple stations to ensure consistency and operational efficiency
• Suggest additional maintenance intervals of equipment subsystems based on root cause failure analysis, mean time to repairs (MTTR), and collaborating with engineers
• Implement predictive maintenance strategies to reduce downtime and extend equipment life
• Work closely with manufacturers to ensure equipment warranty remains intact while pursuing new and better ways of maintaining the equipment
• Develop parts catalog based on OEM manuals and collaborate with engineers to develop standard PMA parts in substitute of OEM parts
• Monitor and prioritize maintenance tasks based on fleet condition, usage trends, and operational demands
• Be the driver of internal and external teams to consolidate different viewpoints, devise a strategy, and develop a plan with tangible milestones via an emphasis on front-line engagement and prototype development
• Design and champion new innovative solutions that empower frontline Employees and bring clarity to challenging situations within the operation
• Organize, structure, and lead service research, test, and design sessions using a variety of tools/techniques that allow participants to validate service components and define detailed requirements
• Create, maintain, and assist the Team in the use of project and product frameworks that maintain organized and well-communicated plans across blended teams within operations, commercial, and technology groups
• Foster a collaborative relationship with partner teams and be established as a thought leader within the broader Operations space in a manner that inspires action and casts a shared vision of change
• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills, and Abilities

• Knowledge and proficiency in data analysis tools, CMMS (Computerized Maintenance Management Systems), and reporting software
• Knowledge of automotive-type maintenance
• Ability to display expert-level depth of knowledge around GSE Employee roles and res