About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

This is an exciting time to join Remote and have the opportunity to make a meaningful impact on the global employment landscape as an IT Operations Engineer. You'll become part of our small, but mighty IT Engineering team.

If you are a skilled IT professional with a knack for solving technical issues, troubleshooting macOS-related problems and committed to delivering top-notch user support, we encourage you to apply for this role.

Key Responsibilities

The IT Operations Engineer plays a contributing role in maintaining the reliability, security, and efficiency of Remote’s IT infrastructure and services. The responsibilities of the IT Operations Engineer are essential in supporting the operational functions of the IT department.

• Serve as the initial point of contact for all IT-related requests and inquiries from Remoters.
• Provide assistance for any application challenges users may be facing.
• Troubleshoot and resolve hardware issues for laptops (primarily Apple), displays and peripherals.
• Create and maintain detailed documentation of common troubleshooting procedures, processes, and technical solutions.
• Observe and contribute to the development of current IT processes and policies.
• Work closely with the IT Engineering team members and openly communicate on any issues encountered or active contribution to projects.
• Collaborate with various teams across the organization to ensure they have the necessary tools for their role, while maintaining the security of Remote and our customers.

Requirements

• Excellent problem-solving skills and a passion for helping end-users.
• Experience in providing technical support with an understanding of macOS environment.
• Experience in managing user accounts and access with SaaS applications like Okta, Google Workspace and/or Microsoft Azure.
• Able to efficiently and creatively find solutions to problems, utilizing available resources effectively.
• Thrive in an environment that values individual accountability and is unafraid of challenges that may come with ambiguity.
• Excited to learn how and why things work, and approach every problem from first principles.
• Fluent in speaking and writing in English.