Payments Business Manager - Senior Associate

Join a team where you will shape how strategy comes to life — supporting senior product leaders, driving operating rhythms, and ensuring the right decisions get made and executed. You will have real visibility into a high-impact product agenda and the opportunity to build something best-in-class. If you thrive in fast-moving environments and love turning complexity into clarity, this role is for you.

As a Business Manager in the Payments and Lending Innovation team, you will support the Chief of Staff and Heads of Product to drive alignment, momentum, and operational excellence across a dynamic product organization. You will own the business management cadence, shape leadership communications, and build the structures that keep the team focused and moving forward. We count on you to connect the dots, surface what matters, and ensure our strategic vision is consistently reinforced.

Job responsibilities

• Own the business management cadence for the Payments Heads of Product, driving weekly and monthly routines, meeting agendas, action logs, and follow-ups to ensure decisions are captured and executed on time
• Coordinate planning and reporting across the Product Leadership team, including roadmap alignment and leadership updates
• Build and maintain team collaboration pages as a single source of truth for priorities, deliverables, and team guides
• Improve cross-functional coordination across the payments organization to streamline handoffs and reduce last-minute escalations
• Drive team culture and engagement by supporting onboarding, standardizing communications, and creating forums that improve collaboration
• Support organizational needs including headcount tracking and recruiting coordination
• Identify opportunities for process improvement and efficiency by generating innovative ideas and solutions
• Collaborate with business managers across the organization to execute strategic initiatives and monitor outcomes
• Communicate and influence colleagues at all levels, including senior leaders, with professionalism and clarity
• Handle confidential information with discretion and sound judgment

Required qualifications, capabilities, and skills

• Bachelor's degree or equivalent practical experience 
• 3+ years of client-facing experience in client engagement, customer success, concierge, hospitality, or relationship management
• Strong analytical, communication, storytelling, and presentation skills with the ability to influence senior audiences
• Keen attention to detail and strong project management skills with a demonstrated ability to manage multiple priorities
• Ability to quickly and effectively respond to rapidly changing business needs and urgent requests
• Highly motivated self-starter with the ability to work with a high degree of independence

Preferred qualifications, capabilities, and skills

• Technical fluency and interest in working closely with product teams
• Familiarity with the payments industry or payments products

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our c