Director Retail Operations

The Director of Retail Operations is responsible for understanding, implementing and enforcing the retail process. The position must deliver consistent leadership that will ensure the quality of our product and the development of our people while maximizing financial contribution.

 Essential Duties and Responsibilities:

 

 Ensure quality by training and developing Retail Operations Managers on company process, policies, procedures and position responsibilities. 

Maximize geography contribution margin by having the right people, in the right place, following the process. Develops and maintains a strong working relationship with management, of the following areas; Divisions, Field Support, Recruiting, Training, Human Resources and Client Services. 

Consistently communicates operational performance of your area in a timely manner with CROSSMARK associates. 

Leads and develops the planning and implementation of retail training. Prepares and submits to management all required paperwork on a timely basis. 

Recruits, interviews and hires for management positions. Inspects company equipment on a regular basis to ensure proper maintenance. 

 

NOTE: This job description does not imply that the above functions are the only tasks that may be performed. Associates will be expected, if possible, to follow any other job-related instructions and perform any other job-related tasks as directed by management.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

 

Education/Experience: Bachelor’s Degree from a four-year college or university and two year’s related experience and/or training; or equivalent combination of education and experience.

 

Computer Skills: PC and SalesTrak NG proficiency; working knowledge of Word, Excel, PowerPoint and Outlook Certificates

 

Licenses, Registrations: A valid drivers’ license is required.

 

Supervisory Responsibilities: This job has direct supervisory responsibilities.

 

Work environment: Office and field environment with extensive travel required.

 

Language Skills: English is the primary language skill, however, bilingual skills may be required based on business necessity.

 

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CROSSMARK is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. 
At CROSSMARK, we help leading brands grow by connecting them with shoppers where it matters most—in stores and online. As a trusted sales and marketing agency, we specialize in delivering tailored solutions to drive retail success through strategic merchandising, product demonstrations, and data-driven insights.
We value our people by recognizing everyday wins and fostering a supportive, collaborative environment—both in person and online. Here, achievements are celebrated, work-life balance is prioritized, and everyone feels valued. Diversity is our strength—it fuels innovation, unlocks our potential, and reinforces our commitment to fairness and inclusion. Above all, we foster a growth environment where every team member can connect, develop, and build a fulfilling career. 
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.  
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.  
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