Customer Account Specialist

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

We are seeking a Customer Account Specialist for our Remote Sales Team to support individual clinics within aggregate groups. As a Customer Account Specialist for our Remote Sales Team, you will be responsible for developing business relationships with key stakeholders within the Clinics you support.  You will assist 60-70 existing customers in our business within a geographic territory.

Key Responsibilities

• Develop and maintain effective working relationships with Physicians, Administrators, C- suite, Pharmacists, Nurses, etc.

• Identify and present McKesson services that will help clinics make informed decisions.  We make every effort to quantify the financial impact of the value unless we are not allowed to for business reasons.

• Conduct quarterly meetings with clinics to help them make informed decisions on their purchases where it relates to trends and GPO optimization. 

• Retain Customers through the negotiation of distribution agreements with McKesson and their aggregate partners. 

• Function as the primary point of contact for McKesson Provider specialty for each aggregate customer serviced within their territory.    

• Collaborate effectively with internal teams, including the Onmark GPO, Clinical Specialists, Customer Success Managers, Customer Care, Medically Integrated Dispensing, Advisory Services, Finance, Pricing and Operations. This collaboration requires coordination of internal and external meetings with the subject matter experts within each McKesson Specialty support businesses.

• Deliver ongoing sales and account support for an assigned group of customers to help meet annual Gross Profit and Revenue goals, with flexibility to support additional business objectives driven by fiscal year strategies and customer needs. 

• Effectively promote additional products and services to existing customers ensuring our wide range of support is being utilized by all eligible customers. 

Minimum Requirement

Degree or equivalent and typically requires 2+ years of relevant experience.

Education

4-year degree required preferably with an emphasis in sales and marketing, business management, or healthcare related field. 

Critical Skills

• Microsoft Office Suite

• Business acumen and analytics usage to identify opportunities and trends

• Working knowledge of the pharmaceutical/healthcare industry

• Excellent communication skills, both written and verbal.

• Ability to work with various teams to an end resolution and positive result. 

• Organized, accountable, assertive, and focused on results.

• Team player with strong interpersonal and resource management skills.

• Ability to work independently and as part of a team in a fast-paced environment.

• Demonstrated ability to manage multiple projects simultaneously and meet deadlines.

• Influential communicator with focus on active listening and customizing messages appropriately for differing audiences.

• Sales, account management, and/or sales support experience in a professional setting preferred. 

Working Conditions

• Must be authorized to work in the US unrestricted – This position is not eligible for sponsorship.

• Able to travel extensively overnight to customers within a specified book of business - 30% by car & plane.

• Must have a valid driver's license with a clean, active, unrestricted driving record/MVR.

• Remote/Home Office work environment when not traveling

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below