Senior Event Manager

Essential Duties and Responsibilities:

• Assists with supervision of Event Managers and Event Coordinators.
• Meets with customer to plan and organize assigned meetings and/or events.
• Coordinates activities with the various service contractors for assigned meetings and/or events.
• In absence of DOE assign events to event management team.
• Provide exceptional customer service, hospitality, and prompt attention to the customer’s needs.
• Provide timely and accurate information necessary to produce the event.
• Manage multiple events and phases of event production.
• Act as key contact with the customer for communication and logistical requirements from planning process through the execution of the event.
• Implements facility rules, regulations policies and procedures.
• Anticipates problems and appropriate solutions.
• Review and approve all event requirements prior to their distribution at the weekly staff meeting.
• Guide customer in preparation of events by interpreting and explaining contract provisions, policies, and procedures.
• Inform customer as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details.
• Provide clear, concise, and timely communication of detailed requirements to operational departments. Assists in scheduling operational set-ups to provide equipment or service needs.
• Monitor and supervise facility set-up as required.
• Assists in training event services staff.
• Serves as primary or secondary liaison between customers and facility departments.
• Monitor in-house events, maintaining close contact with customers and facility staff to ensure successful events.
• Attend appropriate planning, organization and other event and facility meetings in support of facility operations.
• Supports the departments secondary event manager program.
• Accessibility through email, phone, or cell phone 24 hours per day, including holidays, in the event of an emergency impacting the assigned events.
• Collaborate with the Pennsylvania Convention Visitors Bureau (PHLCVB), contractors, and internal partners.
• Manage event related decisions based on PCC/ASM Global policies and procedures.
• Maintain awareness and knowledge of surroundings to prevent accidents, specifically while on the exhibit hall floor.
• Ensure the availability of  PCC/ASM Global equipment contracted for customer’s use.
• Serves as manager on duty as required.
• Works extended/irregular hours including nights, weekends and holidays as needed.
• Promotes and fulfills ASM Global goals and brand promise.
• Participates in safety programs to achieve safety goals.
• Assists the department and organization with various projects and special assignments as needed.
• Assists the event team with but not limited to covering primary, secondary shifts and event floor manager reasonability’s, interacting with exhibitors and administrative duties related to events
• Performs other assigned duties as required, functions and special projects as assigned by the Director of Event Management & Business Analysis.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience         

• Bachelor’s Degree in hospitality, business, facility management or related field
• Minimum 3 years of experience in the hospitality industry and/or customer service
• Minimum 3 years of event planning, meeting planning, or production experience
• CMP (Certified Meeting Planner) – preferred

Skills and Abilities

• Exceptional interpersonal, organizational, communication (both written and verbal), and presentation skills.
• Excellent negotiation skills.
• Excellent business judgment and willingness to make timely decisions.
• Excellent planning, organizing, and prioritizing work activities, using time efficiently and develop realistic action plans.
• Ability to work independently with minimal supervision.
• Ability to multi-task effectively and efficiently.
• Must be self-motivated.
• Ability to work within the Ungerboeck Event Management software (EBMS) application (after training).
• Ability to identify and resolve problems in a timely manner gathers and analyzes information accurately and skillfully.
• Must be energetic, forward-thinking, creative individual with high ethi