AI Product Trainer, CoCounsel (Remote)

AI Product Trainer

Are you looking for an exciting new opportunity in 2024? Thomson Reuters is looking for an AI Product Trainer team to join the Customer Success team!

About the Role

Thomson Reuters is looking for an AI Product Trainer to join our Customer Success team. Your responsibilities will include assisting with onboarding and training our small law customers on our generative AI software and developing and implementing strategies to drive product adoption and maximize usage.

As the AI Product Trainer, you will:

• Onboard and train customers on our software, including develop customized training programs to serve specific client needs 

• Field requests for prompting troubleshooting/assistance 

• Communicate with internal departments to ensure client needs are being met 

• Occasionally provide training and support to prospective customers in trials and pursue related initiatives to support our sales team 

About You

• You have a law degree/formal legal education

• Must have bar admission in at least one state

• Transactional law experience as a practicing attorney

• Ideally, you have worked in legal technology and/or with AI-based software platforms

• You have experience with training and interacting with customers regularly

• You are interested in learning about new technology and software – we offer a suite of cutting-edge A.I.-based software products

• You are personable, have a positive attitude, enjoy problem-solving, and helping customers

• You enjoy working on cross-functional teams and contributing to broader outcomes–particularly ones focused on positive customer experiences

Remote: If you are located more than 45 miles from one of our hub locations, you will be eligible to work in a remote work structure. If this is the case, we are requesting a West Coast hours work schedule.

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Compensation: $75,000-$110,000
Compensation includes base salary and a variable compensation that is directly related to your success

#LI-DM1

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Sto