#30 CIO Store Manager

Job Title: CIO Store Manager

Company: Center Independent Oil Stores

Position Type: Full Time

Job Summary: The CIO Store Manager’s job is to ensure exceptional customer experience and serve as a leader of their location to oversee the retail operation in the fields of marketing, advertising, customer service issues, inventory management, and all aspects of retail management. The CIO Store Manager will provide a focused direction that aligns with the retail workforce with the overall company goals and objectives.

Key Responsibilities -
 

Operational Oversight:

• Manage all aspects of retail operations
• Monitor inventory levels, orders, and manage vendor relationships
• Maintain the location to the company’s expectations
• Follow, train, and enforce the company’s policies and procedures
• Interview, hire, and coach employees
• Use leadership skills to build and maintain a team

Financial Management:

• Manage labor budget
• Responsibility to grow locations store, food, and alcohol sales and reduce shrinkage
• Maintain appropriate control of retail assets and periodic cash audits
• Work with territory management to create and implement plans to improve results
• Implement loss prevention measures according to company policy

Customer Service:

• Provide customer service leadership and direction for the entire store and team
• Ensure that customer expectations are met or exceed company standards
• Address customer issues in a timely manner
• Notify management of severe situations at location

• Excellent communication skills
• Excellent leadership skills
• Retail management experience
• Ability to be on call for staffing issues and emergencies
• Valid driver’s license with reliable transportation
• Able to stand, bend, and kneel continuously throughout shift
• Able to lift/carry up to 49lbs

Conditions/Physical Requirements

Seldom/Never

Monthly

Weekly

Daily

Hourly

Lifting (objects weighing up to 20 pounds)

x

Lifting (objects weighing 21 to 50 pounds)

x

Lifting (objects weighing over 51 pounds)

x

Carrying (objects weighing up to 20 pounds)

x

Carrying (objects weighing 21 to 50 pounds)

x

Carrying (objects weighing over 51 pounds)

x

Standing (up to one hour at a time)

x