Senior Solutions Architect (Professional Services)

Open Source has taken over the world of software development; however, the largest trade-off still persists: security. Companies spend an enormous amount of time and resources patching and fortifying open source software in order to ship with confidence & compliance. 

Founded by the industry's leading experts on open source software, security and cloud native development, Chainguard has built the largest library of open source software that is secure by default. Customers including Snowflake, Canva, and HPE rely on Chainguard to build securely with open source software across the organization.

Chainguard is the safe source for open source.

About Us

We live and breathe our company values:

We are customer obsessed - Our true advantage is the strength of our relationships with customers through collaboration, empathy, and responsiveness.  We establish trust as we educate, advocate, and listen to their needs.  Our focus is on delivering solutions to our customers that create value and make their lives better. 

We have a bias for intentional action - We’re a start-up and we need to move fast. However we need to move fast through intentional action to make sure we’re able to deliver quickly and efficiently on what is most impactful to our collective success.  We prioritize, plan, try things, and fail fast.  We think about how what we do impacts other teams and communicate our progress - owning the whole solution from start to finish. If we move fast enough, we can make two or three mistakes, learn, and correct them before competitors even make their first decision.

We don’t take ourselves too seriously (but we do serious work) - Though we are solving an important problem which takes focus and a degree of seriousness, we don’t take ourselves too seriously while we do.  We laugh, have fun, embrace uniqueness, and enjoy the journey. Together.

We trust each other and assume good intentions - We hire great team members and trust them to do their work. We’re transparent with data, news, and decisions - positive or negative - to empower team members to make well informed decisions. Showing up for each other fully means we celebrate each other’s accomplishments as well as give compassionate direct feedback when needed.  We always default to assuming good intentions.

The role, in a nutshell:

As a Solutions Architect, you will be part of the Professional Services team within Customer Success, working in direct partnership with our customers. In this role, you will lead implementations and empower customers to use Chainguard in order to build secure software.  You will embody our company value, “We are customer obsessed” by ensuring the customers are our top priority in the implementation and onboarding lifecycle. As the closest technical team member in contact with our customers, you not only are the “face of Chainguard” to our end users, you will have an opportunity to directly collaborate and innovate with the product and engineering team to ensure we are supporting and continuing to build solutions that our customers love. 

What you’ll do:

• Lead technical implementations and drive adoption of Chainguard images, helping customers build securely with open source software across their organization
• Partner with the account team (AEs, SEs, CSMs, and Support) to understand customer vision, pain points, and proposed solution in order to drive account level strategies, value realization, and retention/growth
• Ensure Chainguard Images are of highest quality - acting as “customer zero” - testing, documenting, and ensuring a smooth customer onboarding experience
• Partner with our Product and Engineering teams to convey customer requirements and determine the right prioritization for image build
• Maintain appropriate account level architecture and share best practices and lessons learned across the organization
• Be a team player - collaborate, teach, and learn from the Chainguard team

What we're looking for:

• Minimum 4+ years experience in a post-sales role supporting clients 
• 8+ years of experience developing high performance multi-tier applications. Strong experience in Kubernetes and Containers
• Ability to communicate technical information in highly technical and non-technical ways depending on the audience, which includes various personas, such as engineers to executives
• Continuous learner who has a strong intellectual drive for excellence and the desire to develop solutions to complex problems
• At least a Bachelor’s Degree with a focus in Computer Science, Software Engineering, Information Technology<