Customer Support Specialist
SharpContraAbout the role
Company Description
About Us
At Sharpcontra, we are dedicated to providing innovative project solutions that drive progress and excellence in every industry we serve. Our team is passionate about building efficient systems and achieving measurable results. We pride ourselves on fostering a collaborative work environment where each employee is empowered to grow professionally and make a lasting impact.
Job Description
Job Description
Sharpcontra is seeking a detail-oriented and customer-focused Customer Support Specialist to join our support team. The ideal candidate will be responsible for managing customer inquiries, resolving issues in a timely manner, and maintaining a high level of professionalism and accuracy in every interaction. This role is essential in ensuring customer satisfaction and building lasting client relationships.
Responsibilities
Respond to customer inquiries via phone, email, and internal systems
Resolve product or service problems by clarifying the customer’s issue and determining the best solution
Follow up to ensure complete resolution of customer concerns
Document all interactions and maintain accurate records in the system
Collaborate with internal departments to escalate and resolve complex issues
Stay updated on company products, services, and support protocols
Qualifications
Qualifications
High school diploma or equivalent; associate or bachelor’s degree preferred
Minimum 2 years of experience in a customer support or client service role
Strong verbal and written communication skills
Excellent problem-solving and conflict-resolution abilities
Proficiency in Microsoft Office and customer service software
Ability to multitask, prioritize, and manage time effectively
Additional Information
Benefits
Competitive salary between $65,000 and $70,000 annually
Opportunities for career advancement and skill development
Comprehensive training and onboarding support
Supportive and professional team environment
Health, dental, and vision insurance options
Paid time off and company holidays
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