Customer Experience Technology Intern

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!

Our Values

Best Life

We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.

Growth Mindset

We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.

One Team

From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.

As a Customer Experience Technology Intern, you’ll play a key role in researching and implementing AI-driven solutions to enhance customer experience.

In this role, you will focus specifically on AI quality assurance and optimization — evaluating bot performance, improving human experience outcomes, identifying knowledge base gaps that impact agent assist AI effectiveness, and supporting AI training and tuning efforts.

Over eight weeks, you'll analyze support workflows, explore automation opportunities, and benchmark industry best practices.

You will work closely with Customer Experience, Knowledge Management, and Technology teams to strengthen AI accuracy, increase case deflection, and improve internal AI adoption to drive quality and efficiency .

You'll collaborate with cross-functional teams to assess AI tools, develop implementation strategies, and present data-driven recommendations that improve efficiency and customer satisfaction. 

WHAT YOU'LL DO:

Conduct AI Quality Assurance Reviews – Evaluate AI-generated responses for accuracy, tone, clarity, and effectiveness to ensure a strong human-centered experience.

Train & Tune AI Tools – Identify response gaps, refine prompts, improve training inputs, and test enhancements to increase AI reliability and performance.
 

Identify Case Deflection & Knowledge Gaps – Analyze support trends and evaluate our internal agent assist AI performance data to uncover content gaps that limit automation effectiveness.
 

Enhance Knowledge Base Content – Assist in our knowledge base consolidation, optimization, and content analytics to improve AI accuracy and workflow automation.
 

Support AI Assist Workflow Enablement – Assist in documenting best practices and helping internal teams improve adoption of agent assist AI workflows.

Analyze Customer Support Processes – Review existing workflows to identify inefficiencies and automation opportunities. 

Explore AI in Customer Support – Research and assess AI tools such as workforce management, predictive analytics, and automation to enhance customer interactions. 

Collaborate Cross-Functionally – Work with the Customer Support Leadership Team and cross-functional teams to align AI initiatives with customer experience improvements. 

Present Key Findings – Summarize insights, propose automation strategies, and deliver a final presentation to leadership with recommendations for AI-driven improvements. 

WHAT YOU'LL NEED:

Currently pursuing or recently completed a degree in Business, Communications, Data Analytics, Computer Science, or a related field. 

Strong analytical skills with a keen interest in customer experience, process optimization, and technology-driven solutions. 

Excellent communication and problem-solving abilities, with the confidence to present findings and collaborate across teams. 

A proactive and curious mindset, eager to research, test, and refine customer experience strategies. 

Self-motivated and adaptable, able to work independently while taking initiative to drive meaningful improvements. 

Interest in AI optimization, knowledge management, or improving human experience through automation tools is strongly preferred.
 

WHAT'S IN IT FOR YOU: 

Hands-on Experience – Work on real projects that enhance customer satisfaction and support operations. 

Professional Growth – Develop skills in data analysis, process optimization, and problem-solving. 

Meaningful Impact – Contribute ideas that shape customer experience strategies and drive improvements. 

Mentorship & Networking – Connect with industry leaders and expand your professional network. 

Career Foundations – Gain