Customs Brokerage Support Manager

The Brokerage Manager oversees the brokerage teams and ensures compliance with federal and company policies and procedures.

Imperative Logistics Global Forwarding specializes in highly complex air, ocean and ground shipments, customs brokerage services and a full suite of international logistics services. Focusing on industries with unique needs such as life sciences, technology, aerospace and chemicals, the Global Forwarding team understands the sensitivity of your shipments and ensures the utmost attention to detail. With offices located at major international shipping hubs and a global network of agents and partners, Imperative is a critical partner in your supply chain. 

JOB SUMMARY

The Customs Brokerage Support Manager is responsible for overseeing and developing a centralized team that provides back-office and data-entry support to the company’s network of entry writers. This position plays a key role in improving efficiency, accuracy, and compliance within the customs brokerage process by managing document intake, pre-entry validation, and task execution within CargoWise.

The role acts as a liaison between management, compliance, and branch brokerage teams, helping to review and maintain account-specific SOPs and Product Databases, ensuring proper execution of brokerage files in accordance with customer and regulatory requirements.

ESSENTIAL JOB FUNCTIONS

• Supervise and train a data-entry and document-processing team that supports entry writers across the national brokerage network.
• Utilize CargoWise Tasks and Workflows to assign, monitor, and manage workload progress, ensuring timely completion of key brokerage milestones.
• Provide expertise in tariff laws and customs regulations, ensuring imported and exported merchandise is properly classified, documented, and cleared in compliance with CBP and other government agency requirements.
• Serve as liaison with management, compliance, and local brokerage teams to review and update SOPs, Product Databases, and account documentation for accuracy and alignment.
• Oversee data accuracy in commercial invoices, classification details, and documentation submitted to CBP and OGAs.
• Support compliance and audit functions by ensuring recordkeeping and reporting meet regulatory and internal standards.
• Maintain and analyze performance metrics for the support team, tracking productivity, accuracy, and timeliness.
• Collaborate with operations, IT, and compliance to enhance automation, data integrity, and system utilization within CargoWise.
• Lead process-improvement initiatives to streamline document intake, pre-entry validation, and post-entry support activities.
• Provide coaching, guidance, and daily direction to team members, fostering a culture of accuracy, accountability, and teamwork.
• Communicate effectively with internal stakeholders to ensure operational issues are identified, escalated, and resolved promptly.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• 5 years of experience writing customs entries
• Strong customer service experience and communication skills
• Great written and verbal communication with team members and customers
• Provide guidance and
• Customs Brokerage License preferred but not required

PHYSICAL REQUIREMENTS

The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and these of a keyboard.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may