Vice President of High Touch

Job posting title

Vice President of High Touch

Job summary

Are you willing to take a next career step? Do you have what it takes to lead? Do you feel confident in cybersecurity sales? Great! Don't miss this exciting opportunity. Read more below.

Job description

Primary location is based on agreement.

Possible locations: Western Europe or US.

FUNCTIONAL RESPONSIBILITIES AND DUTIES

• Develop and execute a global High Touch and Sales Engineering  customer engagement strategy aligned with segment strategies. Maintain an updated SWOT analysis for the area.
• Together with Segment Vicepresidents and Sales leaders define how High Touch contributes to the long-term revenue ambitions, , including short and long-term targets per geography.
• Contribute on preparation of Enterprise Segment strategy and lead definition of sales part of strategy including sales ambition.
• Oversee implementation of High Touch customer engagement strategy.
• Lead the global high touchteams to forecast revenue, track performance metrics, and ensure effective communication and collaboration between other sales teams and the reseller channel.
• Lead selected Sales Programs/Projects to support the Sales Strategy and Plans for the High Touch Customer engagement.
• Actively support North America in selling process via training and coaching of sales teams, co-selling partner visits, and enabling
• Actively support High Touch execution teams responsible for Strategic and Emerging market groups
• Establish and maintain strong relationships with key Customers
• Define Value proposition, sales messaging, ideal Customer profile, objection handling and general sales approach for the High Touch Customer engagement.
• Formulate, prioritize and keep up to date B2B part of Customer enablement programs, including training, marketing collateral, and sales tools, to ensure Sales teams are well-equipped to sell and support our software solutions. Review final produced content.
• Gather Internal and External Insights, monitor market trends, competitor activities, and partner feedback to identify new growth opportunities and adjust the High touch Customer engagement strategy accordingly.
• Provide regular reports and updates to senior management on the status of the reseller channel, including key metrics, challenges, and opportunities, as well as updates to the Sales Strategy for the Channel, Go-to-market strategies and other relevant information to all Stakeholders.
• Exchange best practices and evolve them into standardized concepts.

MANAGERIAL RESPONSIBILITIES

• Contribute to the development of corporate strategy.
• In cooperation with superior employees, prepare strategy of the department in compliance with overall strategy and direction of the company and be responsible for implementation of the strategy within the entrusted organizational unit.
• Prepare realistic budget proposals and be responsible for reasonable spending of the budget in compliance with the rules for spending as defined by ESET HQ.
• Assess and enforce initiatives, investments and opportunities in compliance with corporate strategy.
• Manage, plan and delegate work to immediate subordinates and be responsible for performance of assigned tasks in accordance with established procedures and processes.
• Propose and implement improvements of processes and work procedures.
• Make efficient decisions based on all available information and be responsible for them.
• Build and support efficient cooperation and achievement of goals within department, between organizational units and across the company. Ensure efficient communication and sharing of relevant information.
• Be responsible for setting and achieving goals of subordinate organizational units within HQ and offices in compliance with divisional goals.
• Set clear and realistic goals and expectations towards work performance of immediate subordinates within prescribed deadlines.
• Provide regular feedback and evaluate work performance of immediate subordinates (e.g. probation period, definite period, assessment interviews).
• Ensure optimum planning of human resources, their substitutability and be responsible for attendance of members of the department. Cooperate with direct superior on planning for personnel and organizational changes.
• Cooperate on new employee recruitment process.