Manager, Payroll Operations

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be! 

About this job 

The Payroll Manager supervises and coordinates the day-to-day payroll operations ensuring that over 30,000 associates in nearly all states are paid timely and accurately, adherence to various federal, state & local laws as well as company policies & SOX Controls. CarMax Accounting operates in a collaborative environment with uncompromising integrity and accountability, all while supporting company growth through collective expertise, cross-functional partnerships, and a mindset focused on continuous improvement. The Payroll Manager will model our passion for helping customers by being empowered to make a difference. 

 

What you will do – Essential Responsibilities 

As a Payroll Manager, you will: 

• Oversee payroll processing activities while ensuring accounting accuracy, completeness, adherence to SOX Controls; manage resources appropriately to balance workload and ensure key performance metrics are met. 

• Drive team performance by managing the on-boarding & training process, setting clear expectations, and measuring results; participate in the performance management process, including performance reviews, team & individual development. 

• Identify training, education, and upskilling needs within the team; deploy as needed to ensure operational targets are maintained as well as accounting policies and procedures are followed appropriately.        

• Collaborate with the team and business partners to identify, design, and implement process improvements for greater efficiency and effectiveness.       

• Analyze department metrics, including staff productivity and key performance metrics; recommend solutions to drive execution or improve performance.     

• Provide recommendations to Payroll Leadership and the Company to support continued compliance.  

• Conduct periodic reviews of pay rules. 

• Ensure adherence to payroll SOX controls and provide recommendation for changes to controls, driving for compliance, accuracy, and efficiency. 

• Lead and participate as a subject matter expert for payroll in projects that span multiple departments and/or the company as new initiatives are deployed to meet business goals. 

• Assist the Senior Manager and/or Director with staff communications, issue resolution, goal setting, and maintaining fiduciary duties and accounting standards. 

 

Qualifications and Requirements 

• Thinks organizationally, applying business knowledge and utilizing available resources to solve problems at the root cause and develop innovative solutions. 

• Empower and challenge team members of all skill levels to reach their full potential. 

• Ability to motivate others, including gaining buy-in to do the right thing for the right reason. 

• Ability to build and maintain strong relationships.  

• Ability to provide “win-win” solutions while resolving customer service issues in a positive and professional manner. 

• Proven ability to Collaborate with the team and business partners to identify, design, and implement process improvements for greater efficiency and effectiveness.       

• Analyze department metrics, including staff productivity and key performance metrics; recommend solutions to drive execution or improve performance.     

• Provide recommendations to Payroll Leadership and the Company to support continued compliance.  

• e complex tasks in a changing environment, in a professional, responsive manner 

• Proven ability to communicate complex messages both written and verbally to a wide variety of audiences. 

• Ability to complete complex objectives in a timely manner while balancing time, multi-tasking, and interruptions.  

• Proven self-starter capable of delivering exceptional results focus, problem solving skills and attention to detail with little guidance or instruction. 

• Proven good judgment in selecting methods and techniques for obtaining solutions. 

• Ability to apply business and technical knowledge to produce results and make recommendations to Senior Leaders across the organization. 

• Champion and adapt to change. 

• Ability to travel as needed. 

• Must be able to sit onsite, as requested, at CarMax’s Home Office in Richmond, Virginia 

 

 

Internal Candidates: Successful completion of Entry MAP or MDP required. 

 

Education and/or Experience 

• Bachelor’s Degree in Accounting, Finance preferred, or equivalent experience requir