OPS FINANCIAL COUNSELOR - 64956463 1

Requisition No: 855594 

Agency: Department of Health

Working Title: OPS FINANCIAL COUNSELOR - 64956463 1

 Pay Plan: Temp

Position Number: 64956463 

Salary:  $18.00 an hour 

Posting Closing Date: 07/13/2025 

Total Compensation Estimator Tool

Special note: This is a part-time call-center position (29 hrs.) 

 Your Specific Responsibilities:

Responsible to sets up appointments in order to interview and counsel applicants to determine economic indigence for eligibility for available services. Registers and maintains client record in computer data file and electronic health record. Collects, registers, verifies, and inputs all pertinent client information in all systems modules: Client Registration, review of Family Financials, verification of Insurance Information, and recording of CSRs with accuracy. Answers the telephone, schedule client appointments, reschedules and /or follows up missed appointments by phone or text, and makes reminder phone calls if necessary. Secures translation assistance for patients needing our services.

 Required Knowledge, Skills, and Abilities:

Always promote customer service excellence through” patient first” approach at all times. Assures that customers are treated with respect and courtesy and dissatisfied customers are afforded the opportunity to discuss their concerns. Working knowledge operating computers, photocopy machine, calculators, cash register, printers, scanners, and all related equipment required by position.

 

Qualifications:

 

Minimum:

• One year of customer service experience or call center experience.
• Experience scheduling appointments in the medical or dental field
• Bilingual- English/Spanish
• Florida Department of Health is required to work before, during, and/or beyond normal work hours or days in the event of an
  emergency. Emergency duty required of the incumbent includes working in special needs shelter or performing other emergency duties
  including but not limited to, response to or threats involving any disaster or threat of disaster man-made or natural.

 Preferred

• One or more years of experience using i.e.… HMS, Dentrix, Careware, FMMIS and Solution Reach.
• Experience dealing with HMO or third-party insurance for Medicare and Medicaid and working on Department of Health's Electronic Health Record Systems.

  

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.