Sr. Program Manager Sales Operations

Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.   We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.   Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

We are seeking a highly motivated and experienced Sr. Program Manager to join our Sales Operations & Enablement team in Europe. The ideal candidate will possess strong program management skills, a strategic mindset, and a proven track record in sales operations and enablement. This role is crucial in driving the success of our sales teams by introducing new strategic initiatives, optimizing processes, implementing effective strategies, and ensuring seamless execution of sales programs.

 

The Role:

• Work alongside the European Sales management team to provide direction, management, and execution on key sales and sales operations projects and objectives.
• Develop and manage Europe Sales Operations programs roadmap, program workstreams, prioritization, and coordination of activities for Lucid’s European Sales Operations team.
• Pro-actively identify operational inefficiencies and work towards resolutions and improvements from identification to implementation and adoption.
• Oversee and drive Sales, Order Operations, Delivery Experience, Commerce Systems, and IT teams and various supporting and cross-functional teams to develop roadmaps, business cases, timelines, and process milestones. Ensure high quality deliverables and timely implementations.
• Plan and coordinate all UAT
• Oversee and track readiness for all key initiatives with Sales Operations such as new product releases and new market entries.
• Coordination with G&A functions critical to sales and sales operations process development and SOX compliance: Finance, Accounting, Legal, HR, Procurement.
• Establish detailed readiness trackers and process for reporting and executing all aspects of sales operations process and project development, improvement, and optimization.
• Drive, execute, and track program deliverables, milestones, action items, dependencies, risks, and mitigation plans.
• Ensure business model changes are planned, processes are designed agreed, implemented and adapted to and incorporated into Lucid’s standard operating procedures, systems with the aim of full automation.
• Develop business cases and tangible metrics to measure ROI.
• Breakdown silos and ensure all sales channels are supported and effectively work together, including but not limited to Marketing, Sales & Delivery, Order Operations, Corporate Sales, Remarketing, Training and Enablement and LFS.
• Independently drive workstreams including structuring and breaking down complex problems, creating workplans, driving cross-functional alignment, and ultimately delivering tailor-made recommendations and solutions that drive creative and rapid positive outcomes for the Business.
• Manage and support cross-functional stakeholders.
• Manage and drive multiple concurrent projects with cross-functional partners in North America, Europe, and other parts of the world as we expand our footprint.
• Analyze data and draw insights which will form the core strategy to improve for sales and sales operations in Europe.
• Work in an ambiguous environment with constantly changing requirements and projects ranging from pricing, data management, new program development, project planning/execution across multiple functions, and direct implementation of strategies devised.
• Serve as a connector across multiple functions and business teams, helping to translate high-level strategy into clear, executable goals to solve problems, remove roadblocks, and mitigate risk.
• Support ad-hoc projects as needed.

 

Qualifications:

• 8+ years experience in managing complex business operations critical cross-functional projects/programs.
• Relevant Bachelor’s degree, or equivalent combination of education and experience.
• Ability to understand business requirements, translate those into compelling business solutions, and pre