Senior Risk Associate, Change Management | Retail Risk Office

West Creek 7 (12077), United States of America, Richmond, Virginia

Senior Risk Associate, Change Management | Retail Risk Office

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company – and a great place to work.

Do you like working in the spotlight? Can you build relationships as well as develop and implement innovative solutions? Are you intellectually curious? As a Senior Associate in the Retail Risk Office, you will  work closely with fellow risk advisors and second line stakeholders to govern activities associated with LAUNCH risk assessment and EWI/DLI Governance. As a Senior Associate in the Retail Risk Office, you will play a direct role in governing these key risk assessment processes to ensure that our business partners and their risk advisors are taking the appropriate steps to identify risks, be compliant with enterprise standards and have used the appropriate due diligence. 

• LAUNCH is a key risk assessment process at Capital One designed to prudently manage the risks associated with introducing new, expanded, or modified products and services. In this key role,  you will support governance, ensuring risk identification, due diligence, and compliance with enterprise standards.

• EWI/DLI Governance is a process that ensures that enhanced documentation and reporting occur for the largest and most impactful change initiatives.   This exciting role will help Retail drive speed, accuracy and adherence through our innovation and change routines, working closely with our business partners and leaders.

A successful Senior Associate within Retail will communicate well and tailor messages to their audiences, solving for customer needs while simultaneously challenging - and effectively influencing - the status quo. Prioritization, urgency, and the ability to work autonomously are also important. We are an extremely collaborative group that implements sustainable processes, shares lessons learned and iterates quickly. We are looking for a team player to help the Bank Risk Office advance our Well-Managed agenda! 

Risk Management Responsibilities: 

• Ensure process framework is delivered within established Enterprise standards

• Risk Consulting to one or more Business Areas relative to their business lines and provide advice and guidance as required

• Coordinate the various process interactions including meeting logistics, 

• Monitor system of record for accuracy, quality, and consistency

• Act as a process subject matter expert and leverage this knowledge to support and influence process participants

• Provides training to Stakeholders as needed

• Execute upon changing strategic and operational priorities 

• Constantly monitor and interpret impacts to the risk environment

• As requested, partner with second line partners when changes may have impacts across multiple areas within the bank 

Project / Process Management Responsibilities:

• Lead change control efforts at the process level to ensure impacts are appropriately assessed, documented and implemented 

• Develop and leverage key relationships with stakeholders that enable collaboration across the enterprise

• Coordinate the various process interactions including meeting logistics, 

• Monitor system of record for accuracy, quality, and consistency

• Build collaborative relationships with Risk Advisory and Compliance communities

• Understand and use data to tell the compelling story (trends, changes and impacts)

• Be intellectually curious to question the obvious, explore options, and seek to develop and implement efficiencies and process improvements

• Able to self manage, prioritize work and and consistently deliver results

Here’s what we are looking for in you:

• Excellent verbal and written communication skills, attention to detail, and the ability to adapt to change quickly

• Ability to manage multiple tasks independently and meet deadlines

• Strong ability to influence and experience interacting with audiences of all levels

• Sound judgment, comfort with ambiguity

• Highly motivated, se