Senior Productivity Analyst

Minimum Pay Rate: $110,260.80 

Maximum Pay Rate: $146,099.20 

Apply by Date: 01/29/2026 

Posting Type: Open 

 

This posting intends to fill one (1) regular full-time Senior Productivity Analyst position and establish an eligibility list that may be used to fill future limited term and regular full-time vacancies over the next two (2) years. 

 

Are you a strategic thinker with a passion for driving operational excellence? SMUD's Strategic Planning, Performance & Analytics team is seeking a dynamic and strategic Senior Productivity Analyst to lead high-impact projects that enhance productivity across our People Services & Strategies (PS&S / Human Resources) department and beyond. In this influential role, you'll leverage your results-driven continuous improvement and project management expertise to identify opportunities, implement solutions, and inspire cross-functional teams to achieve measurable results. If you thrive in a collaborative, fast-paced environment and are ready to help shape the future of the employee experience at SMUD, we encourage you to apply and make a meaningful difference with us. 

 

In this role, you’ll play a pivotal part in evaluating the efficiency and quality of business processes, identifying measurable opportunities for improvement, and implementing initiatives that enhance productivity and drive operational excellence across our People Services & Strategies (PS&S) department and other areas we partner with. 

 

The Senior Productivity Analyst will serve in the following roles:

• PS&S OpEx Lead: Lead continuous improvement initiatives to reduce waste, variation, and non-value-added work in PS&S processes. Facilitate process mapping, root cause analysis, and Kaizen events for priority workflows. Partner with PS&S leadership team to prioritize improvement opportunities. Consult with SME’s to develop/update process documentation and training.  Maintain the PS&S process inventory, including on-going assessment of maturity of process documentation.
• QA/QC Lead: Establish processes to prevent and detect errors while leading overall quality efforts. Define quality standards, procedures, and policies. Develop quality plans, checklists, and workflows. Train SMEs on quality procedures. Oversee QC efforts including inspections, testing, and internal audits. Report on quality performance to PS&S management.
• Employee Experience Excellence Lead: Partner with the PS&S leadership team to design, measure, and continuously improve the end-to-end experience of PS&S customers across the entire employee lifecycle. Ensure our services are customer-centered, consistent, and efficient. Embed customer-centric design, data-informed decision-making, and continuous improvement into all PS&S programs, processes, and touchpoints. Design and deliver on-going training for PS&S department staff to develop capabilities to deliver exceptional customer service.

Purpose

To perform analytical studies, develop performance improvement strategies and manage administrative projects in order to improve department operational performance and ensure cost savings for SMUD.

Nature and Scope

Serves as a technical or functional expert or consultant providing expertise and/or direction in one or more areas of a professional discipline and assumes responsibility for resolving complex problems and projects; may serve in a lead role and assist in planning, coordinating, prioritizing, monitoring and evaluating the work results in assigned area and in selecting, training, motivating, evaluating and developing lower-level personnel.

Duties and Responsibilities

• Performs consulting services by conducting studies of manual and automated information systems and related programs; coordinating and negotiating input and involvement of several departments when project scope involves multiple departments; documenting workflow, paperwork channels, work methods, procedures and other aspects of systems; analyzing systems to identify inefficiencies; and designing productivity systems and/or preparing recommendations for performance and/or system improvements.
• Manages multiple highly complex projects concurrently including planning, analyzing, directing, monitoring and evaluation of each project and associated milestones.
• Prepares project implementation plans and schedules, including detailed task development, scheduling and monitoring of performance.
• Plans, coordinates, prioritizes, monitors, and guides work activities with team members.
• Leads and supports key business initiatives by overseeing the development of short- and long-term strategic and operationa