Service Manager, USA

Ponsse is one of the world’s largest manufacturers of cut-to-length forest machines. We are focusing on succeeding with our customers and oriented to people. We want to be the preferred partner for responsible forestry and to reach that we combine great people working together with high tech machinery and cutting-edge digital technologies.

Summary/Objective
Responsible for overseeing the day-to-day operations of the facility.

The site manager directs the overall activities of the branch to continually and simultaneously serve the customers within the company’s target market in an extraordinary manner so that the company’s brand name and reputation continue to flourish. This position works to earn an acceptable rate of return on sales after incentive compensation and maintain a healthy cash flow. Additionally, the branch manager invests time and money in personnel development.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

• Daily maintenance and repair operations with Site Supervisor​

• Implementation of the Company Service strategy into local operations​

• Development of the local daily Service operations ​

• Field campaign coordination in country level​

• Service (labor) sales ​

• Service sales campaigns in country level​

• Service training coordination for own personnel and partners​

• Workshop and field service operations – Ponsse's own operations ​

• Supervisor of service foremen, supervisors ​

• Guaranteeing performance of service network in Ponsse's own operations​

• Service (labor and mileage) pricing in country level​

• Safety and Quality in service operations​

• Technical support to customers (if support personnel in Service manager team)​

• Point of Contact for local JIRA cases​

• Ensuring that Ponsse service team is working according to Ponsse values​

• Key customer co-operation together with Sales ​

• Co-operation, communication and support with stakeholders ​

• Representing country operations in area/factory After Sales forums

Supervisory Responsibility
This position manages employees at multiple sites and is responsible for the performance management and hiring of the employees within that branch site.

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Exposure to loud vehicle/machine noises when in the shop or at events.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies weighing up to 20 pounds.

Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 7 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel
Regular travel to customers and potential customers is expected for this position.

Required Education and Experience
High school diploma or equivalent and/or two to three years’ previous experience.

Language Skills

Ability to read and comprehend si