SRE Business Analyst/Scrum Master

More About the Role:
The NMCI Service Management Integration and Transport (SMIT) group at Leidos has an opening for a Site Reliability Engineering (SRE) Business Analyst to bridge the gap between business objectives and technical requirements for the Site Reliability Engineering (SRE) teams.  Under the SMIT Contract, the Leidos team is responsible for the core backbone for the Navy-Marine Corps Intranet, including cybersecurity services, network operations, network engineering, service desk, seat support services, and data transport.

The SRE Business Analyst will work closely with internal and customer stakeholders across the engineering organization to understand business needs, gather requirements, and translate them into technical specifications that drive system reliability and performance. You will analyze existing processes, identify improvement opportunities, and support the implementation of solutions that align with the organization’s goals for reliability and operational excellence.   Your work will contribute to the development of robust and scalable services that operate reliably in production.

What You'll Get to Do:
Requirements Gathering and Analysis:
•Collaborate with business stakeholders to identify and understand their needs and expectations regarding system reliability and performance.
•Gather and document functional and non-functional requirements for SRE initiatives, ensuring alignment with business objectives.
•Analyze existing processes and systems to identify gaps and areas for improvement in reliability and operational efficiency.

Data Analysis and Reporting:
•Collect, analyze, and interpret data related to system performance, incident management, and user experience.
•Develop dashboards and reports to provide insights into system reliability, performance metrics, and key performance indicators (KPIs) relevant to SRE efforts with our quality team.
•Present findings and recommendations to stakeholders, enabling data-driven decision-making for reliability initiatives.

Collaboration with Technical Teams:
•Work closely with SRE, development, and operations teams to translate business requirements into technical specifications and actionable tasks.
•Facilitate communication between technical teams and business stakeholders to ensure clarity and alignment with designated SRE teams.
•Participate in design reviews and assist in validating that solutions meet business requirements and reliability standards.

Process Improvement:
•Identify opportunities for process improvements that enhance the reliability and efficiency of systems and workflows.
•Lead initiatives to implement best practices in incident management, change management, and other operational processes to minimize downtime and enhance service quality.
•Collaborate with teams to establish and refine service level objectives (SLOs) and service level indicators (SLIs) that reflect business priorities.

Documentation and Training:
•Create and maintain documentation related to business requirements, process flows, and technical specifications for SRE teams in Jira and/or Azure DevOps.
•Develop training materials and conduct training sessions for stakeholders to promote understanding of SRE practices and tools.

Continuous Improvement:
•Stay up to date with industry trends and best practices related to site reliability engineering, data analysis, and process improvement.
•Participate in continuous improvement efforts, contributing to a culture of learning and innovation within the SRE team.

You'll Bring These Qualifications:
•Requires B.S. Degree and 4–8 years of prior relevant experience or Masters with 2–6 years of prior relevant experience (in IT, software development or related technical domain) and 3-5 years as a Business Analyst within a technical or software engineering environment. 
•Must be a US Citizen and possess an active DoD Secret Security Clearance.
•Minimum of DoD 8570.01 IAT Level II Certification required prior to onboarding and must maintain certification while supporting the SMIT Contract.
•Experience with Agile and Scrum methodologies and tools like Jira, Confluence, Trello, or Azure DevOps.
•Strong understanding of site reliability engineering or DevSecOps principles, practices, and methodologies.
•Familiarity with monitoring and observability tools used in SRE.
•Strong analytical and problem-solving skills, with the ability to synthesize complex information and provide actionable insights.
•Ability to evaluate and prioritize business needs and align them with technical capabilities.
•Skilled at working with geographically distributed teams.
•Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders.
•Proven ability to collaborate effect