HR Officer (HR Service Delivery), HR Operations

Work for the IMF. Work for the World.

Under the general supervision of the HR Operations Section Chief, the successful candidate will oversee the end-to-end HR onboarding and separation processes for HQ employees and long-term experts in the field, ensuring timely and accurate processing of visa and relocation arrangements, benefits payments, effective application of relevant policies, and efficient operation of day-to-day and personal information management procedures, thereby contributing to the overall efficiency and effectiveness of the department. The HR Officer will lead the Onboarding and Separations team and work closely with key partners and stakeholders in CSF, FIN, HRD, and ITD, among others, ensuring Key Performance Indicators (KPIs) are met, instilling proper controls, and developing a culture of strong customer service and accountability.  

Major Duties and Responsibilities 

• Assume subject matter expertise for appointment and resettlement benefits, ensuring the accurate administration and disbursement of eligible payments while mitigating reputational and financial risks for the organization. 

• Ensure compliance with Fund and U.S. regulatory requirements for new employees by implementing effective controls and related processes. Collaborates with departmental HR teams, visa, recruitment, and policy teams to resolve complex G-4 visa cases when necessary. 

• Promote high client satisfaction by prioritizing the employee experience (people, process, technology, information) and establishing standardized, streamlined work practices. Collect service performance data and feedback from stakeholders to gauge service satisfaction, drive process improvement, and recommend technology enhancements. 

• Safeguard the integrity and accuracy of new employee records and data for reliable benefits administration. Ensure HR platforms and onboarding/offboarding workflows are fit for purpose by developing timelines, roles and responsibilities, and monitoring the effectiveness of the technology and services to ensure service levels and target satisfaction rates are met. 

• Manage and resolve complex customer inquiries and issues in adherence to Fund policies, documenting actions in HR systems and overseeing resolution. Escalate issues to policy/process owners and technology teams to resolve. 

• Oversee records management and ensure HR published service content (procedures, policies, guides) is current and clear. 

• Collaborate with policy divisions and technology teams to streamline and optimize policies and processes by recommending changes based on client feedback, precedents, and operational experience.  

• Oversee the planning, logistics, and delivery of client-facing events (e.g., seminars, open houses), ensuring internal requirements and customer expectations are met.