Sr. Technical Writer

Overview

Dexteritech Solutions, LLC (DTS) is seeking a skilled Technical Writer/Editor, Senior with a strong background in strategic communications to support our Department of Veterans Affairs (VA) Office of Information and Technology (OIT) customer. The candidate must be a self-starter who can quickly understand new assignments, conduct research, provide relevant content, offer solutions and is adaptable. A baseline understanding of IT and experience with Organizational Change Management would be preferred. The environment is dynamic, and the client needs are often evolving. Flexibility and forward-thinking views are important for success.

Essential Functions and Job Responsibilities

• Conducting research, analyzing data, identifying trends, and preparing reports. 

• Determining program requirements and making recommendations. 

• Analyzing programs, policies, procedures, and systems and making recommendations to optimize these. 

• Drafting new or revised policies and procedures. 

• Assisting program managers with the development of budgets and schedules as well as tracking metrics. 

• Identifying and resolving issues and problems. 

• Planning, analyzing, and evaluating the effectiveness of operations and programs. 

• Preparing and presenting reports and recommendations 

• Collaborates with executive teams and IT groups to create a framework and process for continuously improving and testing new content. 

• Repurposes content for a variety of audiences/stakeholders and uses. 

• Performs quality control of content. 

• Edits narrative and graphic products to identify and correct grammatical formatting and logic errors and to identify logical inconsistencies that will require author attention. 

• Establishes processes and materials to build knowledge sharing based on how information flows from products/product line managers and across the organization. 

Minimum Requirements

• Bachelors in business discipline, computer science, electronics engineering or other engineering or technical discipline is required (8 years of additional relevant experience may be substituted for education). 

• 5+ years of experience. 

• Must have experience in editing narrative and graphic products to identify and correct grammatical formatting and logic errors and to identify logical inconsistencies that will require author attention.  

• Must have knowledge in how to plan, analyze and evaluate the effectiveness of operating programs. 
• Must be able to use source data to evaluate the effectiveness of programs and business processes. 
• Must be able to use qualitative and quantitative analytical skills to assess the effectiveness of the operations 
• Must have experience in the application a variety of word processing, spreadsheet, graphics, and scheduling tools.  
• Must have experience in explaining in simple language scientific and technical ideas that are difficult for the average reader to understand. 
• Advanced writing and editing skills 
• A firm grasp of the challenges of communicating in the various channels available today 
• Flexibility, ingenuity, creativity, diplomacy, and a willingness to learn and adapt 
• Proficient with Microsoft Office products including Word, PowerPoint, MS Teams, or other editing and GUI editing software. 
• Ability to obtain and maintain a Tier II Moderate Risk Background Investigation. 
• Legal authorization to work in the U.S. 

Desired Qualifications

• Experience supporting large Cabinet-level federal agencies, ideally the Department of Veterans Affairs. 

• Provide expert guidance to optimize systems, procedures, and processes, evaluate operational and program effectiveness and develop solutions to make improvements or address performance issues. 

• Strong project management, analytical thinking, and problem-solving skills 

• Ability to get up to speed quickly on complex issues; desire to work in a fast-paced, rapidly evolving environment. 

• Capable self-starter with a drive to get all types of work done and high attention to detail. 

• Excellent ability to communicate across most mediums and settings. 

Company Benefits

PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health s