How you move is why we’re here. ®
Now more than ever.

Get back to what you need and love to do.
The possibilities are endless...
 
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.
 
If this describes you then let’s talk!
 
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Work Shift

Compensation Range

The base pay scale for this position is $169,000.00 - $257,875.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

Position Summary

Hospital for Special Surgery (HSS) is conducting a search for an experienced and highly qualified Senior Director of IT Infrastructure – Voice and Data Networks, who will be responsible for delivering high quality, reliable IT Voice and Data Network infrastructure with a strong focus on strategic leadership in voice communications and customer experience/contact center technologies and operations to the company. This position is operationally responsible for ensuring the availability, integrity, and scalability for all IT voice and data systems and infrastructure.

This is a key leadership position who will direct the teams in charge of cloud-based and on-prem data and voice services, contact center technologies, and customer experience platforms, unified communications and customer engagement platforms, and local and wide-area network infrastructure. This role also works closely with the CTO and peer IT leaders, including Server Administration, End User Computing, Information Security and Enterprise Applications, to design and execute on the company’s technology roadmap. The Senior Director of IT Infrastructure - Networks is a forward-looking technology leader who can develop an infrastructure strategy and drive through to execution and support.

As a member of the IT senior leadership team, and reporting to the CTO, the Senior Director is in an influential role, making investment and priority trade-off decisions, negotiating and managing vendor contracts, and recruiting, retaining, and developing high-performing teams. The Senior Director will provide vision and leadership to a team that includes full-time employees and contractors.

Key Responsibilities

• Accountable for a high-performing network infrastructure company-wide. This includes, but is not limited to, planning and management of voice communications infrastructure, advanced customer experience/contact center technologies, routing and switching technology, Software Defined Networking, local and Wide Area Networking infrastructure operations and production support, business continuity, and cloud services.
   
• Collaborate with the CTO and other technology leaders in and outside of the IT department to develop strategic and tactical solution plans for IT, especially HSS’s future technology infrastructure.

• Conduct strategic and tactical level planning in partnership with peers in IT to develop technical roadmap, and ensure delivery of supportable technology solutions that meet business needs.
   
• Partner with the CTO and IT Leadership Team to build and modernize the organizational structure and business processes to support our growth in an increasingly digital world.
   
• Manage the evaluation and adoption of emerging technologies, including cloud, software-defined networking, network security, remote access technologies, load balancers, and the latest collaboration technologies.
   
• Ensure cost-effective design, development, integration, implementation, testing, and maintenance of