Sr. Manager/Director - QA Automation

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Job Category

Software Engineering

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce is seeking a highly qualified and dynamic Senior Manager of Software Engineering with a strong focus on Quality Assurance to lead various QA teams. The ideal candidate will possess extensive expertise in cross-functional team collaboration and a proven background in test automation. This role requires strategic planning capabilities, outstanding people leadership skills, and the ability to handle expectations with various stakeholders while setting out a clear roadmap for the team. You’ll have the opportunity to enhance our test frameworks, work on test environment stability, and develop automation strategies for both platform and applications! Teams could include assisting QA services in our AI areas including Copilots, Einstein for Service, and others.
 

Key Responsibilities:
 

Team Leadership and People Management:

• Lead, mentor, and develop a successful QA team.
• Foster a collaborative, inclusive, and innovative team environment.
• Conduct regular performance reviews, provide constructive feedback, and facilitate professional growth for team members.
• Partner closely with development, product management, and other departments to ensure the integration of robust QA processes within various clouds, including AI Cloud initiatives.
• Facilitate effective communication and collaboration across teams to identify and resolve quality issues promptly.

Test Automation Management:

• Be responsible for the development, implementation, and maintenance of test automation frameworks and tools tailored for AI Cloud products.
• Ensure comprehensive test coverage and optimize testing processes for efficiency and effectiveness.
• Stay updated with the latest trends, technologies, and best practices in test automation and AI testing methodologies.

Stakeholder Management:

• Manage expectations and communicate effectively with various customers including senior leadership, product owners, and customers.
• Provide regular updates on QA activities, progress, and challenges, ensuring clarity and alignment with your clouds' business objectives.
• Prioritize testing efforts to align with business goals and product release timelines.

Roadmap Development:

• Develop and implement a strategic QA roadmap that aligns with various clouds, including Salesforce AI Cloud’s business objectives and product development goals.
• Continuously evaluate and enhance QA processes, methodologies, and practices to drive improvements in product quality and team efficiency.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field; advanced degree preferred.
• At least 5 years of experience in a similar senior QA management role within a fast-paced, agile software development environment.
• Strong expertise in test automation tools and frameworks (e.g., Selenium, JUnit, TestNG).
• Excellent leadership and people management skills with a track record of building and leading impactful teams.
• Experience in leading cross-functional teams and collaborating with various stakeholders to achieve common goals.
• Familiarity with CI/CD pipelines and DevOps practices is a plus.
• Experience with AI technologies, large language models (LLMs), and tools like AWS SageMaker is preferred.
• Knowledge of Salesforce products and platforms is a significant advantage.
  
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