Product Manager, Messaging

See yourself at Twilio

Join the team as Twilio’s next Product Manager, Messaging

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

This position is needed to play a pivotal role in shaping, defining and executing our product vision and strategy.  You will collaborate closely with cross-functional teams, including engineering, design, and GTM to bring to life groundbreaking solutions that will shape the future of the international supply domain.  You will lead the ideation, development, and launch of high-impact products, while also mentoring and guiding a team of product managers.  

Specifically, this role will lead the SMS Messaging supply products for the Business Communication division.

Responsibilities

In this role, you’ll:

• Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap.
• Partner with cross functional peers to drive product planning, design, execution, and delivery of product investments against defined success metrics.
• Partner with BD team on business development opportunities via alliances, partnerships, acquisitions and marketplaces.
• Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments.
• Continuously shape new global messaging supply strategies with our GTM team to effectively control and manage a highly volatile environment
• Lead supporting product managers to ensure ecosystem is performing optimally at all times

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelor’s degree in relevant domain; MBA or advanced degree preferred
• 4+ years of experience in product management, with a focus on messaging and CPAAS
• Proven track record of leading successful product launches and driving product strategies
• Good analytical skills with the ability to synthesize complex information into actionable insights
• Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels
• Use of quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable team, product, and financial performance
• Initiative, ownership, and accountability to decode vague priorities, manage conflicting tasks and provide the day-to-day blocking and tackling against ambiguous and complex challenges. 
• The ability to collaborate and influence effectively across cross-functional teams.
• The demeanor and maturity to present complex business and technical concepts, trade offs, and difficulties to internal and external audiences up to C-level executives and to know when and how to assert opposing viewpoints when necessary. 

Desired:

•  A strong balance of business acumen, technical insight, and user-centered design skills to make the right tradeoffs for optimizing costs, quality, and business value while standing up for your customers’ needs.
• Strong understanding of the global messaging industry, trends, technologies and market dynamics
• Proficiency in agile development methodologies
• Results-oriented mindset with demonstrated ability to meet or exceed goals 
• Experience with messaging supply chain operations

Location

This role will be remote, and based in the United States, but is not eligible to be hired in CA, NY, NJ, WA, PA, CT, or District of Columbia

Travel