Senior Software Quality Assurance Engineer

Who are we and why should you join us?

• We help people change their lives. BetterHelp is the world’s largest therapy service. We set out on a mission to provide everyone with easy, affordable, and private access to professional counseling: anytime, anywhere. To date, our network of over 30,000 licensed, accredited, and board-certified therapists have assisted more than 3,000,000 people. Every month, our secure website and mobile app facilitate over 5,000,000 messages, chats, voice calls, and video sessions that help people face life’s challenges.
• We’re taking mental healthcare to the next level. We combine clinical care, cutting-edge technology and data-driven product development to constantly learn, iterate, and improve. We are relentless in our pursuit of better, always questioning the status quo and discovering new ways to get things done and serve our members.
• We are a community that grows together - both professionally and personally. Even with our exponential growth, our team is kept agile and nimble, allowing you to have a huge impact and carve your own path from day one. We invest in our team’s well-being and professional development because we know that business and individual growth go hand-in-hand. You will move fast, remain flexible, and be challenged every day. Join us!

What are we looking for?

BetterHelp is changing the way it tests its software. We’re looking for the pioneers who will form our new Software Quality Assurance team. You will be part of an agile software development team with the responsibility to define and perform the tests necessary to ensure that our products meet the high standards we set for quality. You will have the opportunity to determine the best strategy for testing the features that fall into your responsibilities and won’t just be executing tests that someone else creates.

What will you do?

• Determine the best test strategy for large projects, whether it be manual or automated testing
• Define and perform manual tests
• Write scalable, reliable automated tests
• Write clear and concise test plans, test cases and bug reports
• Collaborate closely with members of development and product management
• Advocate for testability during the technical design process, enabling you to develop stable and reliable automation
• Research test tools, methodologies, and trends in order to upgrade our existing practices and processes

What will you NOT do?

• You will NOT worry about funding. We have startup DNA and we're fully backed and funded by our parent company, Teladoc Health.
• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people allowed here!
• You will NOT get yourself burned out. We work hard and we believe in maintaining sustainable work/life balance. Really.
• You will NOT chase the latest most sophisticated technology just because it's there. We love exciting new technology but we love practical solutions that get the job done even more.

Requirements

• Must be able to legally work in the US
• 6+ years experience as a QA Engineer and/or SDET
• Experience leading large projects end to end from QA perspective
• Experience with at least one or more automation tool such as Selenium or Cypress
• Experience with Jira, BitBucket and CI/CD
• Comfortable with SQL and relational databases
• Bachelor’s degree in computer science, mathematics or equivalent combination of education and work experience
• Experience working in an agile development environment
• Ability to work with minimal direction
• Excellent written and verbal communication skills
• Strong analytical and problem solving skills
• Passionate about quality and continuous improvement
• Prior experience with any of the following is a bonus: performance, stress or load testing; mobile testing; accessibility testing
• Get-things-done attitude with eagerness to build something great

Benefits

• Competitive salary & equity compensation
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• Generous perks program
• Remote work with in person team bonding experiences sponsored by the company
• Office in the heart of downtown Mountain View, a three-minute walk from Caltrain
• Commuter benefits, FSA accounts, and Employee Stock Purchase Programs
• Building something that matters -

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  BetterHelp

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