Senior Business Systems Analyst

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.   <strong>Our vision:  </strong>A world where everyone is free to focus on their most purposeful work, together.   <p><br/>Wrike is looking for a Senior Business systems specialist who thrives on supporting internal customers. If you are passionate about technology and eager to construct technical solutions that bolster our go-to-market strategies, we want to hear from you. <br/><br/></p> <h3><strong>Job Scope and Accountabilities</strong></h3> <ul> <li>Partner with Customer Success professionals to help them best leverage our tech stack (Salesforce, Workato, Vitally, Wrike)  to manage their book of business, reduce churn and drive expansion</li> <li>Scope and deliver processes automations and technical projects from inception to maintenance</li> <li>Utilize industry best practices to configure and optimize Vitally and other customer success tools</li> <li>Closely collaborate with Salesforce admins, Backend team, and other engineering teams to ensure the alignment among systems</li> <li>Optimize existing business processes - collect requirements from stakeholders, brainstorm solutions, present suggestions and drive the implementation</li> <li>Create and maintain technical design documentation<br/><br/></li> </ul> <h3><strong>Experience Requirements</strong></h3> <ul> <li>4+ years of hands-on experience with Customer Success Platforms (CSP) such as Vitally, Gainsight, PlanHat, or similar, including implementation, customization, and support</li> <li>Proficient with integration platforms such as Workato, Zapier, or Boomi</li> <li>Experience with Salesforce, including flows, reports, page layouts and dashboards; Salesforce certifications are a plus</li> <li>Understanding of Sales/CS Engagement platforms like Outreach and Salesloft</li> <li>Proficiency in SQL, capable of writing complex queries for data analysis</li> <li>Experience working with APIs and Webhooks</li> <li>Great communication skills and a proactive approach to supporting internal customers<br/><br/></li> </ul> <h3><strong>Team tech stack <br/></strong></h3> <ul> <li>Salesforce</li> <li>Workato</li> <li>Vitally</li> <li>Wrike</li> <li>Salesloft</li> <li>Forsta <br/><br/></li> </ul> <h3><strong>Interpersonal skills</strong></h3> <ul> <li>Excellent interpersonal, written, and verbal communication skills required with the ability to work within all levels of an organization</li> <li>Ability to learn quickly and adapt to new technologies</li> <li>Fostering a fun and productive team environment<br/><br/></li> </ul> <h3>Perks of working at Wrike</h3> <ul> <li>25 days of holidays</li> <li>Cafeteria bonuses (Benefit plus)         </li> <li>Meal vouchers (220 CZK/working day)        </li> <li>Sick leave compensation        </li> <li>Private healthcare membership (Canadian Medical)        </li> <li>Pension plan    </li> <li>Mobile tariffs
</li> <li>„Lítačka“ transportation annual coupon reimbursement        </li> <li>Multisport card</li> <li>Parental leave</li> </ul> <p><br/>Your recruitment buddy will be <a href="https://www.linkedin.com/in/pavelkucerawrikerecruiter/"><span>Pavel Kucera</span></a>, Technical Recruiter.</p> <p> </p> <p>#LI-PK1</p> <p> </p> <p> </p><h3><strong>Who Is Wrike and Our Culture</strong></h3> We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.   <strong>Hybrid work mode</strong> <br/>Wrike promotes a hybrid work mode for those that live near an office hub, we meet in the office 2-3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together. <h4><strong>Our persona </strong></h4> <strong>💡  Smart:</strong> We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. <strong>💚  Dedicated: </strong>We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! <strong>🤗  Approachable:</strong> We're friendly, easy to get along with, considerate, and helpful.  <h4><strong>Our culture and Values </strong></h4> <p><strong>🤩 Customer-Focused</strong></p> <p><strong>We care about our customers. </strong>We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.</p> <p><strong>🤝 Collaborative</strong></p> <p><strong>We work as one and win together, </strong>each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.</p> <p><strong>🎨 Creative</strong></p> <p><strong>We striv