Sr Field Solution Architect-Collaboration

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.  

Job Summary

The Senior Field Solution Architect (FSA) role focuses on pre-sales solution design for all things Collaboration. This role is responsible for working with Inside Sales and Field Sales teams to plan and organize sales strategies focused on modern Collaboration platforms including traditional Unified Communications, both on-premises and as a service, as well as messaging and meeting platforms. The FSA is the Collaboration subject matter expert who analyzes the sales situation including customer expectations, competitive environment as well as the customer's technical environment. The FSA also defines actions to be performed in the sales cycle timeframe.

What you will do:

As a Senior Field Solution Architect on the Collaboration team, you will investigate the client's infrastructure to propose solution options to the customer and illustrate the relative value and benefits of each option based on the customer’s specific environment, requirements, and future needs. The Collaboration Senior Field Solution Architect develops and maintains strategic relationships with Management of the Sales teams they support and is seen as a trusted advisor to grow business. As an Architect on the Collaboration team, you will have the knowledge base to be the subject matter expert in multiple families of solutions.

In this role, you will be the Senior Field Solution Architect that could operate independently using standard approaches, existing tools, templates, and resources. You will share knowledge and information that may benefit the account team and our customer.

Technology Leadership - Learns by proactively expanding technical depth in products, solutions, and services. If pertinent, achieves certifications in advanced technologies for CDW's Partner Certification Requirements.

- Operates with perspective and insight for business, not just technology, and establishes the limits on what can be achieved.

- Designs technical solutions by using standard approaches while considering the customer’s infrastructure limitations and opportunities.

- Estimates engineering effort and gathers customer requirements to define hardware and services that satisfy. Complement or complete the customer’s goals.

- Uses team tools, templates, resources, and processes for maximum efficiency, productivity, consistency, and quality execution.

- Provides feedback to internal technology leaders where opportunities exist to improve offerings, design, and delivery execution.

- Conducts technology and solution training for CDW audiences (e.g., Sales, Internal Solution Architects) using developed material.

- Contributes knowledge with peers and Sales.

- Assists new team members by answering questions and sharing expertise on the tools of the job.

Sales - Follows up on implemented solutions and identifies new opportunities that complement the work that was completed.

- Research and reviews customer profile information and applies that knowledge to develop customer intimacy prior to sales calls and/or strategy sessions.

- Assists customer in understanding their equipment maintenance contracts, upgrade needs, and renewals, striving to offer the most cost-effective approach for the customer (e.g. renew the contract or purchase new equipment and contract.)

- Uses various tools to calculate the Total Cost of Ownership and/or Return on Investment and explains to customers and Sales the business value and benefits of solution options.

- Articulates to customers the Practice’s value proposition.

- Articulates audience-centric versions of the Practice’s value proposition with customers, Sales, and Partners to generate additional revenue opportunities for CDW.

- Guides (compares and contrasts) CDW Tier 1 Partners technologies/solutions such as Cisco, Microsoft, and Zoom to help develop t