Dispatch Support Associate

This is a remote position.

• Working days: Thu, Fri, Sat, Sun, Mon
  
• Working hours: 9am - 7pm EST
  

Last Mile Dispatch

80-90% of your role will be responsible for supporting our day-to-day last-mile operations to help the team meet their goals, and ensure timely and quality deliveries for our Members.

• Support the daily operations of our delivery team, coordinating deliveries and pickups and helping resolve delivery issues on the road
  

• Plan daily delivery routes, adjusting between team members to balance workloads while hitting delivery windows
  

• Improve delivery accuracy, quality, and efficiency through ongoing process improvements to ensure an excellent Member experience
  

• Align on best practices and share feedback/suggestions during weekly Last Mile team meetings
  

Member Support

10-20% of your role will involve assisting Members with making updates to their orders and coordinating requests with their delivery drivers.

• Address Member requests for updates, questions, and feedback in a timely manner with a positive and friendly demeanor
  

• Communicate Member feedback and issues with stakeholder teams
  

• Jump in alongside your teammates to provide necessary support on a variety of tasks related to our Member experience
  

• Participate in weekly team meetings and check-ins to hear feedback and keep up to date with new policies or procedures
  

You are

• Details-Oriented: Able to consistently and accurately execute operational processes without errors
  

• Ready & Reliable: Excellent attention to detail, time management and proactive problem-solving skills
  

• Friendly & Personable: Ready to learn and match the desired “voice” of our Member communications, and interact with our last mile teams on the ground
  

• Team Player: Natural collaborator contributing to the success of fast-growing, mission-driven team
  

• Entrepreneurial: Able to adapt to changes, roll with the punches, and learn quickly
  

Requirements

Qualifications

• Experienced with last mile operations/dispatch
  

• Experienced with managing multiple stakeholders and communicating with team members in the field
  

• Experienced in customer support to the US via chat, SMS, or email
  

• Experience using a CRM to communicate (Zendesk, Gladly, Front, etc.) 
  

• General working knowledge of basic tech applications (e.g. Microsoft Office, Google G-Suite)
  

• Excellent attention to detail 
  

• Agile, team player willing to navigate fluctuating needs of a fast-growing startup