Customer Service Representative

KEY ACCOUNTABILITIES

• Manage file creation and all services associated with freight forwarding and logistics.
• Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided.
• Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing.
• Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files.
• Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed.
• Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files.
• Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance.
• Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file 
• Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload. 

QUALIFICATIONS, EXPERIENCE AND SKILLS

• Graduate in any field

• At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service

• Solid Cold Chain understanding 
• Freight Forwarding experience is mandatory.