VP of People Experience

At Blue, we discover pathways to realize your possibilities! Our Vice President of People Experience is a senior leader responsible for shaping and advancing both member and employee experiences across the credit union. This role champions a culture of excellence by creating the Magic Zone and advocating for members and employees alike—ensuring interactions are faster, better, and easier through thoughtful design, operational efficiency, and a people-first mindset.

On the member side, the VP leads initiatives to grow membership, deepen relationships across digital and retail branches, and enhance satisfaction by simplifying processes, leveraging automation, optimizing partner performance, and creating a differentiated experience through service excellence.

On the employee side, the VP drives a positive and engaging workplace through strategic oversight of the member experience team, culture, onboarding, training, and the internal helpdesk. This leader plays a critical role in aligning employee experience with organizational values to foster a workplace that inspires performance and purpose.
This position is pivotal in creating synergy between the internal (employee) and external (member) experience, ensuring the credit union thrives through its people, process, and purpose.

 

Major Duties and Responsibilities

• Employee Engagement - • Lead efforts to measure, monitor, and improve employee engagement. • Analyze Gallup Engagement Survey data to identify trends and drive action toward achieving Gallup Exceptional Workplace status. • Collaborate with leaders to build strategies that enhance satisfaction, motivation, and overall well-being.
• Member Experience Strategy – • Develop and lead a comprehensive member experience strategy focused on transforming all touchpoints to deliver seamless, personalized, and innovative service. • Optimize systems, streamline processes, and utilize technology to enhance service delivery across all channels. • Define and track KPIs to measure impact and adapt strategies to ensure continuous improvement and alignment with growth goals.
• Leadership & Strategic Alignment – • Provide visionary leadership and guidance to the Culture, Training, and People Engagement teams. • Promote a culture of collaboration, innovation, accountability, and continuous improvement. • Partner with executive and departmental leaders to design and implement leadership development programs that build capability at every level of the organization.
• Culture Development – • Build strategy and drive enhancements to Member and Employee satisfaction through service excellence. • Create a differentiated experience in which every interaction is intentional and creates a sense of delight through unexpected engagement and mentorship.
• Training & Development / Employee Champion Pod - • Oversee employee training, onboarding, helpdesk, and professional development programs. • Ensure initiatives support employee growth, operational success, and career progression while aligning with cultural values and business strategies. • Oversee the design, implementation, and continuous improvement of New Employee Onboarding to ensure a positive onboarding experience.
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Knowledge and Skills

Experience

Eight to ten years of similar or related experience, including preparatory experience. Previous Human Resources, culture, training, and upper management experience required. Credit Union experience preferred.

Education/Certifications/Licenses

A college degree in Human Resources or related field preferred.

Interpersonal Skills

The ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring a significant level of influence and trust. Obtaining cooperation and agreement on important outcomes via frequently complex, senior level dialogues, as well as a professional level of written communication skills are essential to the position.

Other Skills

Good overall knowledge of the credit union industry’s methods and systems and how Human Resources and training are effectively used and administered in the industry. Analytical ability oriented toward feasibility and cost considerations. Good problem-solving skills and ability to react quickly to arising problems.

FULL TIME POSITION

Starting Range: $118,320.47 - $132,406.24