Senior Customer Marketing Manager

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

We are seeking a results-driven, relationship-building, and storytelling expert to spearhead core Customer Advocacy programs, including our Connected Operations Awards program. As a Senior Customer Marketing Manager, you’ll uncover and bring to life industry-leading customer stories, build and nurture our enterprise customer base, help connect Samsarians to the right customer story for their go-to-market needs, and more. This program is mission-critical to increasing customer advocacy, loyalty, and retention to benefit Samsara’s long-term growth. This is a highly collaborative role and will report to the Global Customer Marketing team. 

This role is open to candidates residing in the US except Alaska, Austin metro, California, Chicago metro, Connecticut, Dallas metro, Denver metro, Houston metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Washington, and Washington DC metro

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

In this role, you will: 

• Programmatically uncover and tell our top customer stories: Uncover and tell compelling customer stories about how our customers are transforming their operations with Samsara. You’ll be the voice of the customer, telling their stories via case studies, videos, and testimonials across samsara.com and more. You’ll drive the end-to-end creation of these stories from customer identification and nurturing the relationship to securing approvals for launch and story distribution, partnering with Content and Product Marketing along the way.
• Grow our customer logo and story library and enable teams such as Sales and Customer Success to use these resources to find the right story, quickly.
• Build relationships with customers: Build authentic customer relationships and become a customer expert. Understanding customer motivations, goals, blockers, and use cases and weaves this into your stories and customer programs. 
• Drive key customer references for priority go-to-market initiatives: Identify and help customers hone and share their Samsara story at industry events, internal company events, our customer conference, and more.
• Support our Customer Conference: Work with teams across Samsara to support customer engagement and storytelling needs for our annual conference – everything from building relationships with customers to coaching customer speakers and supporting logistics to capturing stories at the conference.
• Mature internal and external processes and communication: Drive the creation of internal and external Customer Marketing processes to improve efficiency and unlock a positive customer experience.
• Develop and execute new programs and campaigns to meet the needs of the business: