System Engineer Directory & Messaging (all genders)

Company Description

More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.

Job Description

System Engineer Directory & Messaging: 

This role is responsible for building, operating and maintaining the services and applications assigned to the team during their lifecycle. It consists of the "Plan-Build-Run" model for applicable applications.   

• Maintain a solution proactively (Security and Minor Changes)
• Create Tasks and Tickets for building the solution
• Collaborate with external partner and internal departments during build
• Document build phase and prepare instructions for Run phase
• Plan and prepare changes to a solution (Professional for major changes)
• Create knowledge base articles and operational instructions for a solution
• Plan Tasks and Tickets for Build
• Act as a 3rd Level Support to the Service Desk
• Provide management reports of status Analyze Market on current solution (New Features, Major Changes) 
• Collaborate with other teams in early adopter phase to create and architect a solution 
• Creates Trainings, Knowledge Base articles and Operational Instructions towards the Service Desk 
• Evaluate the business requirements for a certain system and adopt to the current environment  
• Act as escalation level during operations 
• Review current operational instructions and processes and adjust those if required 

Qualifications

Experience:

• 2-4 years in a designated function role 
• Good Knowledge of Microsoft Services #
  • Active Directory/ Azure Active Directory
  • Exchange
  • Microsoft 365
  • Windows Server Operating System
• Strong focus in IT Security
• Basic intercultural experience 
• Ability to mentor and support team members in technical topics and non-technical topics 
• Excellent verbal and written communication skills 
• Excellent analytical and problem-solving abilities
• Good organizational and time-management skills 
• Good documentation skills 
• Fluent business English 
• Proficient German is a plus

Additional Information

With more than 1,000 passionate professionals located across 10 European offices, we believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment, collaborating with colleagues in different locations remotely or face-to-face at the office.

Our benefits:
🐾 20% discount in our zooplus shop
📖 Internal and external training
🎈 Team events
✈️ 28 vacation days and days off on 24th and 31st of December #LI-Hybrid
🏋️ Corporate rates at a local gym chain (Body & Soul)
📱 Company mobile phone for work and personal use

Want to know more? Learn more about who we are and what we do and visit our LinkedIn company profile.

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.