Site Supervisor

Description

About Interfaith Community Services:

As North County's largest social services agency, Interfaith Community Services has been "helping people help themselves" since 1979. The organization provides a wide range of programs designed to empower hungry, homeless, and low-income community members to begin a pathway towards self-sufficiency. Each year, Interfaith Community Services impacts more than?20,000 community members by providing basic needs and nutrition support, social services, shelters and housing, employment development, senior services, veterans programs and addiction recovery support.

Together, in partnership with 250+ diverse faith communities, more than 1,700 recurrent volunteers, and a growing staff of over 275, Interfaith provides a safe-haven and pathway towards self-sufficiency for more than 20,000 community members annually.

If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!

What You'll Do:

In the Site Supervisor/Oceanside Navigation Center role, you’ll provide direct support to the assigned program. This position provides direct oversight and support to program staff, ensuring consistent, high-quality service delivery aligned with trauma-informed and harm-reduction principles. Working closely with the Program Manager, the Site Supervisor ensures safe facility operations, provides on-call assistance as needed, supports interdisciplinary coordination, and maintains a professional, client-centered environment to ensure the achievement of program goals and objectives and contribute to program development and enhancement that align with the mission and values of Interfaith Community Services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support the assigned Program Manager in overseeing the day-to-day operations of one or more assigned programs
• Monitor and coordinate program activities, client services, and facility functions to ensure smooth and efficient operations
• Ensure service delivery is in alignment with program goals and in compliance with grant and contract requirements
• Provide daily supervision, direction, and support to site staff, interns, and volunteers
• Provide ongoing coaching, guidance, and professional development opportunities for team members
• Support staff in addressing client needs, including referrals, crisis management, case consultation and resource coordination
• Maintain a safe, supportive environment by modeling program protocols and ensuring staff adhere to policies
• Respond to client incidents and emergencies, including de-escalation and coordination with law enforcement or medical personnel when necessary
• Support in facilitating regular staff meetings to promote communication and problem-solving
• Ensure site compliance with safety regulations, contractual obligations, and applicable laws, including federal, state, and local requirements
• Conduct routine inspections of the facility to meet regulatory standards
• Oversee documentation, including incident reports, shift logs, and service delivery records
• Provide operational data, reports, and updates to the Program Manager and/or Director as requested
• Maintain effective working relationships with community partners, service providers, law enforcement, and other stakeholders
• Participate in community meetings, trainings, and collaborative initiatives related to the program’s mission
• Work with volunteer coordinators to integrate volunteers effectively into site operations
• Participate in staff hiring, training, corrective action and performance evaluation processes
• Support the assigned Program Manager and/or Director in evaluating program efficiency and effectiveness, workload distribution, and staff assignments
• Assist the assigned Program Manager with administrative tasks, data management, and preparation of program reports as needed
• Oversee daily facility inspections, safety checks, fire drills, and utility monitoring to meet program, federal, state, and local compliance requirements.
• Perform additional duties as assigned by leadership

SUPERVISORY RESPONSIBILITIES: This position will be responsible for supervising staff within the assigned program. They will provide daily supervision of tasks as well as direction and leadership to team members. They may support the Program Manager in recommending hiring and firing decisions, conducting corrective action as needed, conducting performance evaluations, and identifying and promoting professional development opportunities. Identifies areas where volunteers are needed and works with the assigned Program Manager and Lead Volunteer Coordinator in re