Social Work Team Lead

OUR MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO
As a Social Work Team Lead, you will oversee and manage one or more of our Social Work  teams (LCSWs and/or LMSWs), ensuring they are equipped to deliver compassionate, high-quality psychosocial care while advancing health equity and addressing the social and emotional needs of our members. Reporting to the Director of Social Work, you will manage clinical escalations, support training and development efforts, offer clinical guidance, coach, and mentor your teams while fostering cross-team collaboration. You will play a pivotal role in driving quality improvement initiatives and enhancing Thyme Care’s service offerings by effectively communicating feedback to our clinical leadership from members, providers, and your teams.

Clinical supervision may also be part of this role, depending on licensure and program needs.

To excel in this role, you must demonstrate strong leadership and mentorship skills, with a proven track record of managing hourly staff and high-performing social work teams. You are a proactive problem solver who views challenges as opportunities for growth and is committed to continuous improvement. Experience in healthcare, particularly in oncology or palliative care is essential. Knowledge and an understanding of provider and health plan operations are also beneficial.

After your first three months, you will:

• Have completed Social Work training and demonstrated competencies in a Social Worker role

• Know our Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards backward and forward, and actively share ideas on improving them.

• Be on the path to becoming an expert on our Thyme Care systems, tools, technology, partners, and expectations.

• Directly manage and serve as an escalation point to a team of Oncology Social Workers and Clinical Social Workers, including but not limited to escalated member and caregiver interactions.

• Have built strong, trusting relationships with your team and leadership, where listening and empathy are the foundation for every interaction. 

• Lead team meetings such as daily huddles and case conferences to drive member engagement, enable our Care Teams, and ultimately establish targeted support plans.

• Understand the skills, qualities, and experience that set a candidate up for success and participate in the oncology social work interview loop.

• Act as an air traffic controller by monitoring assignments and ensuring queues are effectively and efficiently managed. 

• Handle process and workflow escalations.

• Track social work-driven OKRs and conduct root-cause analyses to identify knowledge, data, or procedure gaps.

• Support our social workers in identifying and prioritizing member needs and assisting them with care coordination and clinical support such as crisis management, psychosocial emotional support, therapeutic services, care  coordination, connecting members to high-quality providers, and preventing readmissions.

• Provide clinical expertise in medical, behavioral, and crisis management.

• Monitor quality and productivity metrics for all social work  team members and then develop coaching and remediation plans for direct reports accordingly.

• Provide support on building and maintaining resources, optimizing schedules, and contributing to updating staffing requirements, pr