Relationship Manager - Customer Growth, Business Cards & Payments (Grand Rapids - MI , Kalamazoo - MI , Lansing - MI)

Recruiting Sales: MI - Grand Rapids, United States of America, Grand Rapids, Michigan

Relationship Manager - Customer Growth, Business Cards & Payments (Grand Rapids - MI , Kalamazoo - MI , Lansing - MI)

Territory: Grand Rapids, MI , Kalamazoo, MI , Lansing, MI 

Level: Manager (Individual Contributor)

Are you a self-starting go-getter? Are you disciplined and autonomous? In Capital One’s Business Cards & Payments team, you will find a culture that expects and rewards excellence. We believe in unlocking the power of people and equipping them to do great things! We are looking for like-minded people who share our passion for success  with a high sense of urgency to deliver on customer needs.

Our Customer Growth team works with Business Owners to create long term meaningful relationships. Our goal is to understand their business and how our products and services can  help them to be more successful and achieve their business goals. Through a consultative approach, we help Business Owners optimize the rewards and benefits they receive from our products and help them leverage Capital One products to increase their profitability.  We serve as trusted advisors, and informed teachers guiding business owners.  Our field-based team is present in the lives of our customers and engaging with them in their community and workplace.  

You will be instrumental in assisting businesses to thrive and grow.  The ideal candidate will have an entrepreneurial spirit and serve as an advocate for our customers. They will be innovative and  highly organized.  You will need to drive business results while delivering superior service to our customers. Independent, results-driven, goal-oriented, self-starters will thrive within our organization.  You will be responsible for growing customer purchase volume in your assigned territory.   You will be responsible for all aspects of the sales cycle. 

This includes outreach to business owners to set appointments, assessing the needs of current customers using a consultative approach, and driving existing account engagement. This person needs to be process-oriented and highly organized. You will be expected to educate customers on the Capital One value proposition and solutions to benefit their businesses.

General Responsibilities:

• Use insight and consultative selling techniques to teach current customers how they can leverage payment solutions (purchasing, travel, and electronic account payable) to positively impact their business

• Learn  the purchasing needs and behaviors of our current customers.

• Analyze the total business spend to identify additional opportunities to leverage our products and services

• Build broad and technical product knowledge and an understanding of how customer processes work with our products and services

• Assist our customers with incorporating our products into their purchasing platform and bookkeeping software

• Maintain and update CRM systems to ensure data compliance

• Drive incremental charge volume on the card with existing customers

Competencies:

• Ability to secure appointments directly with customers

• Proven experience growing existing customers in the field

• Relationship building and strategic selling skills

• Strong organizational, interpersonal, telephone and PC Skills

• Excellent needs-based oral presentation skills

• Project and process management, interpersonal influence, networking, project ownership, and workflow management skills
   

Basic Qualifications:

• At least 3 years of sales experience 

Preferred Qualifications:

• Bachelor's Degree

• 5 years of outside customer sales experience as an individual contributor, driving new acquisition and managing a client portfolio

• 1 year of experience working with Small Businesses Customers

• 1 year of experience in the financial services industry

• Proficiency using Salesforce.com

• Proficiency using Google Suite

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.